Zonal Customer Services Officer Wanted at EWURA

The Energy and Water Utilities Regulatory Authority (EWURA) is an independent, world
class regulatory authority responsible for licensing, tariff setting and quality of service
regulation of the electricity, water, and petroleum and natural gas sectors. EWURA has
the following vacancies for which suitably qualified Tanzanian citizens are invited to

Post Title: Zonal Customer Services Officer – 3 Posts
Duty Station: EWURA Zone Offices (Mbeya, Dodoma and Arusha)
Reports to: Zonal Manager
Zonal Customer Service Officer will be primarily responsible for handling
complaints from customers in the Zonal Office in accordance with the established
guidelines and procedures.
Duties and Responsibilities:
i) To receive, record and manage complaints received in a zone
ii) To follow up and ensure that all received complaints are attended.
iii) To follow up and ensure that all complainants receive feedbacks on their
concerns within the prescribed time.
iv) To undertake field visits to follow up on complaints.
v) To manage and store all received complaints.
vi) To assist in facilitating public awareness campaigns on the Authority’s
complaint handling facility.
vii) To participate and provide inputs to consumer complaints hearing
viii) To assist in providing customer service related inputs to drafting of various
legal instruments.
ix) To undertake any other duties as assigned by the supervisor.
Minimum Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and
i) Possession of University Degree in Law, Business Administration, General
Management, Economics or Engineering.
ii) Possession of Knowledge and Competence in Information and
Communications Technology (ICT) application.
iii) Possession of Knowledge and familiarity in Regulated Sectors will be an
added advantage
iv) Possession of at least five (2) years working experience in relevant field.

Personal Attributes
In addition to the above skills and qualifications, applicants for the above positions
are required to have the following attributes:
a) A very high level of integrity, honesty and sense of responsibility;
b) Ability to work under pressure and produce expected results;
c) Ability to work in a dynamic team;
d) Ability to self-manage, achieve results and meet deadlines; and
e) Willingness to work beyond the call of duty.
Tenure and Remuneration
a) A competitive salary will be offered to the right candidates for the posts.
b) EWURA is an equal opportunity employer.
c) Staff will be employed on 5 years renewable contracts.

Mode of Application
Application letter with Curriculum Vitae (CV) including e-mail address or day time
contact telephone number, together with photocopies of certificates, one passport size
photo and names and contacts of three referees should be addressed to reach the
under-mentioned by 15th November 2016.
Only short listed candidate meeting the above criteria will be invited for interview.
Lobbying and canvassing for employment will not be entertained and may work to the
candidate’s disadvantage.

Application letter should be addressed to:
The Director General
Energy and Water Utilities Regulatory Authority (EWURA)
7th Floor, LAPF Pensions Fund Towers,
Opposite Makumbusho, Kijitonyama
P O Box 72175
Source: Ewura Official Website
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