ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. ITU also organizes global Telecom events bringing together the most influential representatives of government and the private sector to exchange ideas and knowledge for the benefit of all.
Date of Issue: 13 October 2016
Currently accepting applications
Applications from women are encouraged
Functions: Chief, Human Resources Management DepartmentPost Number: HR01/D1/948
Deadline for Applications (23.59 Geneva CH) : 13 December 2016
(49 day(s) until closing deadline
Duration of Contract:  2 years with possibility of renewal for 2 additional years  
Type of Appointment: Fixed-term AppointmentDuty Station:  Geneva, Switzerland
Grade: D1
The General Secretariat directs all the administrative and financial aspects of the Union's activities, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication matters for operational and other purposes, the provision of legal advice to the Bureaux of the Union and the departments of the General Secretariat, logistic support to the Union's activities including conferences, the coordination of the work of the Union with other international organizations, the dissemination of information to the Member States and Sector Members, press, corporate and individual users of telecommunications and the general public. The General Secretariat is also responsible for the organization of world telecommunication exhibitions and forums.
Organization Unit:
Within the General Secretariat, the Human Resources Management Department (HRMD) advises the Secretary General on human resources management and facilities management. It manages ITU's resources ensuring consistency with ITU strategies, policies, regulations and rules as well as UN Common System policies. It efficiently manages the human capital and physical assets of the Union; creates a stimulating and supportive work environment and encourages organizational creativity and performance measurement based on results.
 Duties / Responsibilities
Under the supervision of the Secretary General, the Chief, Human Resources Management Department serves as the authoritative advisor on all issues related to human resource management and the principal manager of the human resources team, plays a central role in the development of policies and services which shape the ITU workforce and align talent to support the overall objectives of the Organization. He/she ensures that critical issues regarding ITU's workforce, the needs of the programmes and emerging challenges and trends are fully integrated to effectively sustain high quality services. As a strategic and operational partner, he/she translates strategic and organizational requirements into actions, leading ITU's organizational changes. He/she leads a team of human resource professionals in the design and delivery of activities pertaining to ITU's human resources development and management for Headquarters and out posted staff (organizational design, recruitment, human resources planning and development, performance management, staff administration, payroll and staff financial benefits, social security benefits and well being, staff counselling, human resources legal matters, staff-management relations and policies). To this end, the incumbent will perform the following duties:
  • Directs the development, interpretation and implementation of existing or new human resources policies, procedures, programmes and systems consistent with ITU's strategic objectives and taking into account policies, rules and regulations of the United Nations Common System.
  • Provides strategic advice to the Secretary General, to ITU senior managers and to Heads of departments on organizational and managerial questions, particularly on staff resources, standardization of human resources procedures and appropriate disciplinary measures.
  • Endorses and guides programmes of organizational change identifying change requirements, ensuring the development of innovative solutions and integrating them in the HR services and practices.
  • Advises the Secretary General on appeals against administrative decisions as well as appropriate disciplinary measures; oversees the administration of all matters connected with the Appeal Board and the Administrative Tribunal and their conclusions taking into consideration the advice of the Legal Affairs Unit. Represents the ITU management vis-à-vis the Staff Council, particularly in the context of regular meetings with the latter or with duly designated members thereof. In addition, represents the ITU management, as necessary, in relations with any other staff grouping duly constituted pursuant to the relevant provisions of the Staff Regulations.
  • Takes part, as adviser, in ITU high management meetings dealing with human resource questions and participates in ITU statutory committees and conferences (Council, Plenipotentiary Conference).
  • Prepares and/or ensures the preparation of the documentation required for and participates, as appropriate, in inter-organization studies related to human resources and represents the ITU in inter-organization related meetings (HR Network, CEB Working Groups, etc.).
  • Acts as representative of the organization in discussions with senior government and host country officials regarding sensitive human resource issues.
  • Carries out other duties that may be assigned by the Secretary General.
Qualifications required
Advanced university degree in human resources or public administration, business management, law or a related field OR education in a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above. For internal candidates, a first university degree in one of the fields above in combination with twenty years of qualifying experience may be accepted in lieu of an advanced university degree for promotion or rotation purposes.
At least fifteen years of progressively responsible experience including extensive human resources management experience at a senior level. Seven years of this experience should be at the international level. A Doctorate in a related field can be considered as a substitute for three years of working experience.
Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
  • Experience within an organization of the UN Common System, familiarity with ITU activities and structure would be an advantage.
  • Ability to lead a team effectively and resolve conflicts; demonstrated ability to formulate and implement staff development plans.
  • Proven ability to conceptualize, develop and implement HR strategies and policies to meet the needs of the organization.
  • Proven ability to plan, lead and implement programs, HR initiatives and change management projects.
  • Demonstrated ability to advise senior management on human resources policies, strategies and priorities and to formulate procedures and plans; excellent conceptual and analytical skills.
  • Ability to build strong client and partner relationships and to establish and maintain effective working relationships with officials at all levels in an international environment; excellent mediation, negotiating and influencing skills. 
  • Demonstrated ability to advocate and integrate the multicultural nature of the organization and the diversity of its staff in all HR dimensions.
  • Ability to communicate clearly, effectively and convincingly both orally and in writing, including the preparation of clear and concise reports.
  • Proactively shares knowledge across the organization and promotes a culture of knowledge sharing and learning.
  • Solid knowledge and experience in effective human resources management, including application of best practices in recruitment, change management, succession planning, performance management and learning and conducive work environment to support the mandate of the organization.
  • Knowledge of HR information systems and ability to use personal computer.
  • Remuneration
    Annual Salary: (Net of Tax)
    182,968.- USD - 208,369.- USD without dependants
    197,948.- USD - 227,411.- USD with dependants

    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link
    Applicants will be contacted only if they are under serious consideration
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