POSITION DETAILS
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Position Title:
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IT
Technical Support Officer
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Office Location:
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Der es Salaam
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Supervisor Name:
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Janeth Paul
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Supervisor Title:
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Associate Director for Human Resources and Administration
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New or Replacement:
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New
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Replacement for:
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No
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Full or Part-Time:
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Full time
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Project End Date:
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December 2017
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Candidate Identified:
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No.
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Date Posted:
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January 2015
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JOB DESCRIPTION
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Pathfinder Overview.
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Pathfinder
International is a global leader in sexual and reproductive health. We place reproductive health care
at the center of all that we do—believing that it is not only a fundamental
human right, but is critical for expanding life opportunities for women,
families, communities, and nations, and paving the way for transformations in
environmental stewardship, decreases in population pressures, and innovations
in poverty reduction. Pathfinder provides women, men, and adolescents with a
range of quality health services—from contraception and maternal care to HIV
prevention and AIDS care and treatment. Pathfinder strives to strengthen
access to family planning, ensure availability of safe abortion services and
post-abortion care, advocate for sound reproductive health policies, and,
through all of our work, improve the rights and lives of the people we serve.
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Program Overview.
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Pathfinder has had
a presence in Tanzania since 1960 when it supported the founding of the
Tanzania Family Association (UMATI). In the 1980s Pathfinder began a long
term partnership with a broad cross section of agencies and organizations
focused on RH/FP for the development of a FP Community Based Distribution
Program. The CBD program prospered
throughout the 1990 and in 1995 a Pathfinder Country Office was opened in Dar
es Salaam. Since then the program has increasingly expanded to support the
Tanzanian government in the response to the HIV/AIDS epidemic and to
repositioning family planning. Pathfinder is seeking highly
motivated and self-driven staff to join a dynamic team to support its
integrated programs. These include, but are not limited to:
Integrated Family Health (e.g., FP/RH, HIV/AIDS Prevention, Care and
Treatment, and Maternal, Neonatal and Child Health), Community Engagement,
Health Systems Strengthening, Human Capacity Development and Quality
Improvement base in Dar es Salaam.
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Position Purpose.
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IT
technical support officer will monitor and maintain the computer systems and
networks of the organization.
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Key Responsibilities:-
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Installing and configuring computer hardware operating systems and
applications;
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monitoring and maintaining computer systems and networks;
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talking staff or clients through a series of actions, either face to
face or over the telephone to help set up systems or resolve issues;
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troubleshooting system and network problems and diagnosing and solving
hardware or software faults;
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replacing parts as required;
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providing support, including procedural documentation and relevant
reports;
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following diagrams and written instructions to repair a fault or set
up a system;
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supporting the roll-out of new applications;
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setting up new users' accounts and profiles and dealing with password
issues;
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responding within agreed time limits to call-outs;
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working continuously on a task until completion (or referral to third
parties, if appropriate);
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Conducting electrical safety checks on computer equipment.
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Ensures that all critical
documents are stored on the network drive, even while in development.
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Ensures back-up and storage of
the past 7 years of files onto the network drive
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Ensures staff adhere to IT
procedures and guidelines for example, assists staff in establishing and
adhering to a weekly back-up schedule
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Basic Requirements :-
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Diploma
in Computer Science and degree in computer Science will be added advantage.
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At least
one year of working experience.
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Demonstrate excellent written
and oral English communication Skills.
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Preferred Qualifications:-
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·
Must be able to deploy
hardware, troubleshoot desktops, workstations, and laptops.
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Experience working with NGO
will be added advantage.
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How to apply: Interested candidates meeting the criteria
should submit their applications through Tanzania-jobs@pathfinder.org before January
23, 2015
IT Technical Support Officer at Pathfinder International
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