Precision Air Services Plc is a fast growing private Tanzanian airline
which operates in Partnership with Kenya Airways, with its strategies to expand
wings beyond East Africa and Africa.
In order to keep our services at a higher
level and meet our customers’ maximum satisfaction we wish to invite
applications from suitably qualified candidates to fill in this challenging
position.
POSITION: CUSTOMER SERVICE AGENTS ( 2 POSITIONS)
REPORTS TO: STATION MANAGER
DUTY STATION: DAR ES
SALAAM
ROLE PURPOSE STATEMENT:
To ensure efficient and effective customer
focused check in and boarding in compliance with SLA’s and customer
expectations.
KEY
ACCOUNTABILITIES/RESPONSBILITIES
·
To ensure
efficient & effective transit of passengers in compliance with carriers
policies/procedures and customer expectations
·
To ensure
efficient & effective passenger service in compliance with carriers
policies/procedures and customer airlines approved SLA.
·
To ensure
compliance with safety & security standards in our operations to comply
with relevant statutory and industry requirements.
·
To protect and
enhance revenue collection to meet Company and Customer airlines targets.
·
To effectively
communicate relevant aspects of service delivery internally and externally to
meet customer expectations.
·
Ensure and
maintain a healthy, safe and secure working environment in compliance with
company procedures, regulatory authorities and requirements of customer
airlines.
·
Any other
duties as may be assigned by your supervisor
PERFORMANCE INDICATORS:
·
Comply with customer care standards in terms of
serving the passengers.
·
Nil OTI’s related to poor service.
·
Comply with
laid down standards in verifying validity of passengers travel documents.
·
Comply with
laid down standards of appearance and grooming
·
Compliance
with SLA’s.
·
Customer
service delivery reactions/responses.
·
Compliance
with non SLA carriers’ policies & procedures.
COMPETENCIES:
·
High integrity and communication skills.
·
Able to work
under pressure.
·
Proactive/results
orientated
·
Team player
·
Decisive and
result oriented
·
Customer
focused
·
Pleasant & presentable.
.
KNOWLEDGE, SKILLS, EXPERIENCE
·
College Graduate
·
Relevant lATA/
UFTAA qualifications or equivalent
·
Certification
in relevant computer applications
·
Experience in
delivering service in demanding consumer environment
·
Fluency in
appropriate foreign languages an added advantage
CLOSING DATE:
Not later than 30th January 2015
Mode of Application:
If you feel you meet the above
requirements please send your application and CV to the address below. Only
short‐listed applicants will be contacted.
Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
E‐mail:pwrecruit@precisionairtz.com
CUSTOMER SERVICE AGENTS - Precision Air Services Plc
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