RELATIONSHIP MANAGER SMALL MEDIUM ENTERPRISES (SME)

Reporting to the Head of SME Banking, the role holder will be responsible for developing new relationships with high net-worth Corporate & business customers, as well as maintain already existing relationships. The holder will also be responsible for analyzing and coming up with innovative ways of driving performance of SME business.

Key Responsibilities

• Be the main contact point for KCB SME Scheme lending
• Manage relationships with the high net worth SME customers with a view of determining their business needs and providing service levels to their satisfaction.
• Align processes that are suitable for the specific schemes to succeed in conjunction with the other credit units.
• Identify likely sales points, undertake presentations to and negotiate with prospective Corporate Customers for adequate relationship in scheme lending.
• Driving performance by working with Branch Managers and Business Banking Managers to design and implement innovative micro- marketing plans to their regions.
• Analyzing SME business trends in relation to product sales and preparation of monthly reports
• Research on new business opportunities and champion all business campaign products in the region in order to create customer product awareness and offer financial advisory services based on our products.
• Keeping current on business trends and competitor offerings by gathering market intelligence on loans and accounts to maintain a competitive edge
• Create a lead base of external target market through networking, customer referrals and attending social events, seminars, trade shows and Industry events.
• Achieve agreed sales targets liabilities, through a proactive calling programmed to customers
• Conduct regular face-to-face customer visits and arrange focused social events and Individual entertainment.

The Person

• Preferably a University Degree in a business related field from an accredited university.
• Minimum 5 years’ banking experience with 3 years’ experience in client relationship management/Business Banking.
• Strong leadership, negotiation and interpersonal skills.
• Good appreciation and knowledge of the SME Banking Industry, latest market trends as well as challenges
• A good understanding of risk, credit policies and financial analysis.
• Experience in Project Management will be an added advantage.

The above position is demanding for which the bank will provide a competitive package for the successful candidates.  If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke

To be considered your application must be received by Nov. 14, 2014.

Only short listed candidates will be contacted.

JOB REF: RB 64/2014