The incumbent that we are looking for will be responsible to collect deposits in form of cash and cheques and to pay out cash to customers promptly and cross sell NMB products efficiently.
Ensure that daily cash summaries are checked and day’s cash transactions are properly in line with set performance targets.
Count cash deposited (accurately) and ensure that it is correctly entered in the computer system or manual ledger.
Ensure that cash, withdrawal forms or cheques presented are always paid to customers strictly in line with established procedures.
Ensure that collected cash calculations are correct, and withdrawal forms and cheques presented are accurate.
Manage the supply of cash by ensuring withdrawing cash from the strong room at the start of the business and ensure that it is deposited back in the strong room at the end of the business.
Attend customers’ queries, fast, with confidence whenever asked.
Ensure high level of customer service.
Up and cross sell NMB Plc products.
Seek approval from supervisor on payments that exceed his/her specified limit.
Report any fraudulent behaviour to the supervisor.
Ensure that government cheque and other cheques presented by customers to the supervisor for special clearance with BOT or other banks are timely attended.
Perform other duties as directed or assigned by his/her superior.
Qualifications, Knowledge and Skills:
Must be a holder of University Degree/ Advanced Diploma or Diploma holder (with two years working experience in financial institutions).
Computer literate with skills in Word-processing and Spreadsheets.
Able to display a high level of attention to details and skills in interviewing clients to assess their integrity.
Able to communicate very well in both English and Kiswahili.
Creative, innovative and honest.
Able and willing to work in challenging environments across NMB network.
Able to work under pressure with minimum supervision.
How to Apply:
If you are interested please submit the following:
Certified relevant scanned copies of your certificates/testimonials (Final university/college certificates, transcripts, Ordinary & Advanced level academic certificates and birth certificate).
A detailed and signed scanned CV including three reliable referees (must be your lecturer, academic supervisor, Dean or supervisor at work and NOT relatives) with their full addresses; showing clearly your competencies and skills, full address at work or at home including telephone /fax, mobile phone and email address
NOTE: The CV and certified copies of your certificates/testimonials should be scanned and attached as a single document.