The incumbent will be responsible for developing SME business opportunities and grow business for the Business Centre (loans and deposits as well as other bank products and services). Core Responsibilities: Build, develop and motivate high performing team committed to achieving success through each other. Ensure that your members of staff are developed to achieve their maximum potential by coaching them to build awareness of their strengths and development needs. Support the Zonal Manager and Zonal HRBP in the management of the Zonal resource plan, ensuring the prompt reporting of gaps to the Zonal Office and for action Manage attendance levels/trends ensuring that NMB procedures are appropriately applied. With the Senior Manager, Business Banking agree challenging performance objectives and measures for direct reports and provide regular feedback and honest assessment on achievement. In the way you lead on a daily basis, be a role model for your people- doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working. Encouraging individual ownership, initiative and challenge of the status quo. Pursue your own development to increase personal effectiveness. Determine and manage Training Needs Analysis and Succession plans for direct reports in the business center. Performance Manage Employees as per HR Guidelines Identify and develop business opportunities from existing customers as well as potential customers. Understand, own and bring to life the strategy of your business centre to your staff Conduct weekly meetings with a team to make sure existing and potential customers are offered with available lending and non-lending products to meet their business needs. Cross selling of banks products and services (e.g. Trade Finance, Forex, Bank Guarantees, NMB Mobile etc.) to ensure utilization and usage of all these products. Oversee the improvement of product knowledge of SME segment to business centre’s team through training and development. Ensure excellent customer relations are maintained to facilitate growth in customer numbers and retention of the same. Monitor market and competitor activity to ensure opportunities for new customer acquisitions and enhanced market share. Provide senior management with appropriate reports on business progress. Manage, motivate, coach and develop a high performance team in the business centre. Ensure that the business centre expenditure is well within the approved budget and that all expenses are authorized. Ensure a robust risk and control environment in the business centre Ensure that the business centre audit risk rating is always within the required standard Perform other duties as may be directed or assigned by his/her superior Maintain team spirit within the Business centre staff at all times. Observe transparency and honest feedback at all times.
Attributes: Good credit analysis skills. Good customer relationship and sound understanding of bank’s loan products, policies and procedures. Knowledge of Flexi cube and Bank procedures. Excellent Client Management skills. Strong networking and interpersonal skills. Conversant with standard computer applications (Excel, Word and Access). Good communication and presentation with high proficiency in the use of (English and Kiswahili). Good business management, time management, leadership, coaching and team building skills. Qualifications and Experience: Graduate caliber or Professional Banking Certificate. Holder of a first degree or its equivalent in Finance, Accounting, banking and or its equivalent. Five years of management experience with specific expertise in marketing / sales / product development of SME products and services with proven success results. Ref NO:03082016/CRB Job title:Business Manager - Kahama Branch Location: Western region