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Commercial Bank Card Services Division Manager Job


  • Job Title: Card Division ManagerJob Code: CDM/FCB/160322
    Number of Positions Open: 1
    Reports To: Deputy MD - Operations
    Location: Nairobi, Kenya
    Closing Date: Open Until Filled
    Summary: Our client is a leading commercial bank in Kenya looking to recruit a Card Division Manager.
    Job Purpose: To take a lead role within our client’s Cards Division in identifying policy and strategic issues of interest and concern to the bank and the wider cards community, and deliver the work in accordance with members’ wishes and interest.
    Key Responsibilities:
  • Act as a centre of expertise within our client’s Cards on policy and legal and regulatory issues and card industry operational procedures and practices and their impact on the card payments business;
  • Liaise with IT department to ensure that Base II files are processed daily and the relevant reconciliations are done;
  • Over see that payments are correctly posted to customer card accounts everyday and ensure that Visa settlement for all days are correctly done;
  • Support the Card Division Staffs in the execution of their duties;
  • Submit Bonus report to the Deputy MD -Operations weekly, Card issuing and renewal report every 21st on the Month;
  • Ensure that the Executive Director is suitably briefed on any issues;
  • Build and maintain excellent working relationship with other key players, including other industry bodies, government, and regulators etc;
  • Responsible for overseeing the delivery excellent customer service to customers by ensuring all statements are sent on time, all issues i.e. complaints and queries are resolved and responded to on time;
  • Write policy papers setting out our client’s Cards Division position on key issues;
  • Provide project management expertise for specific projects impacting the card division business;
  • Ensure appropriate input to Card Division committee and ensure that any actions, projects or research arising from member decisions are appropriately carried out;Skills and Qualifications:
  • Degree in Marketing or Business field
  • 7 years’ experience in a card business
  • Knowledge of VISA dispute process
  • Excellent knowledge of Card products especially credit cards
  • Hands on experience with alternate channels
  • Negotiation skills
  • Excellent Customer focus and communication skills
  • Strategy formulation and deployment skills
  • Budgeting skills
  • Networking skills and Relationship Building capability
  • Crisis management skills
  • Strategic thinking skills.How to Apply:
    Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by clicking on: Card Division Manager
    Kindly include your current and expected remuneration in your resume.
    Be advised, this job is open to Kenyan nationals only
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