RECEPTIONIST – Precision Air Services Plc

Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa. In order to keep our services at a higher level and meet our customers’ maximum satisfaction We wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION: RECEPTIONIST – 1POST
REPORTS TO: HR OPERATIONS ADMINISTRATOR.
DUTY STATION: DAR ES SALAAM.
ROLE PURPOSE OF THE STATEMENT
To provide comprehensive switchboard services and reception services in response to business
needs, while adhering to all laid down safety and security standards
KEY ACCOUNTABILITIES/RESPONSBILITIES
• Handle calls and attend to customers for efficient and effective office operations/functions
• Proper handover at switchboard and the reception ensuring that the incoming staff is well
briefed /updated to ensure continuity.
• Receive visitors at the PW headquarters and guide them promptly and accurately with
security standards to avoid security lapses
• Answering/responding to customer inquiries on delayed, cancellation and arrival of flights to
improve customer satisfaction and reduce cases of complains
• Ensure that all calls are answered by the second ring and all calls made to PW network at
least 95% of them are attended to, then direct them as required in order to achieve
efficiency
• Send out daily reports on private calls made by staff for charging purposes
• Product knowledge is a must by keeping yourself up to date with all developments within
PW network and all over the world, hence ensuring awareness
• Identify inaccessible extensions, links and faulty lines and report to engineers for repair.
• Knowledge and Compliance with relevant security procedures to minimize security
threats/risks and enhance safety
• Any other official duties as may be assigned by the controlling officer.
PERFORMANCE INDICATORS:
• Quality Customer Service
• Timely and Accurate Reports
• Treating all incoming and outgoing faxes with urgency.
• Attending to calls professionally
• On Time Performance.
COMPETENCIES:
• Control usage of such office facilities under you
• Confidentiality in official matters
• Integrity in all respects of the job
• Punctuality
• Cost effectiveness in use of company resources
KNOWLEDGE, SKILLS, EXPERIENCE
• High School Certificate
• Good command of English and Kiswahili both written and spoken
• Diploma in telephone operation and receptionist
• IT and communication skills
• High proficiency in Ms Office packages
• Minimum of 2 years experience in document management systems
• Minimum of 2 years experience in Telephone operator
Closing Date:
Not later than 28th January 2015.
Mode of Application:
If you feel you meet the above requirements please send your application and CV to the
address below. Only short‐listed applicants will be contacted.
Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania