Job Description
| |
-To Manager High Value Segments – Priority and Business Clients
- To Deliver P&L for Priority Banking - Manage Channel Optimisation - Establish System requirements -Team Management and Training | |
Key Roles & Responsibilities
| |
High Value Segments – Priority and Business Clients
Liaise with Country Segment on finalising Priority Banking client relationships CVP To deliver Priority Banking client relationships standard operating model and capacity framework, including client coverage and account assignment rules in a team-based way of working client contact and service standards Roll out engagement standards incl. Operating rhythm between RM’s & specialists Work collaboratively with Analytics to get “next best conversation” Strengthen hiring and career development model working with Country Segments and HR/TA for all job families under Client Relationships Set performance KPI’s and recognition standards Work with segments to achieve deepening targets (volumes) – for Priority. Conduct root cause analysis and debottleneck issues, as required Standardize required framework of MIS tracking with SBIM Deliver P&L for Priority Banking In/outbound ETB advice & sales Portfolio of “high-value” Priority Clients besides other clients Engage Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists Meet clients accompany RM Prepare and educate clients to interacting via online, Client Centre NTB referrals from clients Acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Priority Banker/Team Channel Optimisation Deliver transformation plan for separation of RM hubs and branches, and digital delivery of advice through specialists Deliver a transformation plan for branch transactions to digital, voice and machine based channels Develop a framework for transactions, including bulk transaction and track implementation Work on reporting requirements for digital execution in channels System availability & stability Establish requirements of system support KCI with GTO/COO to ensure KPIs of client and staff experiences are well supported Be part of Business LT, PGC and GTO Forum representing the group client Relationship Team Management & training Ensure 100% team participation in delivering the numbers + scorecard Upgrade of sales and soft skills to engage business owners + sales staff | |
Qualifications & Skills
| |
Functional knowledge
-Branch management, including Segments -Banking and Wealth Management products -Digital Banking -Stakeholder management and influencing skills for problem solving -Presentation skills -Financial and analytical skills -Market and competition knowledge Leadership & People Management -Rewards and compensation -Career development and training Risk & Governance -Branch/Hubs guidelines, process and systems -Branch/Hubs operational risks Client Experience Management -HVS management | |
Diversity & Inclusion
| |
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
|
Head, Priority Client Relationships at Standard Chartered
Reviewed by Unknown
on
1:11:00 AM
Rating: