ICT Manager Job at World Vision Tanzania

Job Ref No: WVT/P&C/FY14/31

Job Title: ICT Manager

Reports to: Support Services Director
Location; Head Office
Purpose of the position:
To provide leadership and management of Information and Communication Technology (ICT) and establish ICT as a Critical Success Factor in all World Vision’s work. To build ICT capacity in the National Office that will support the ministry and contribute to its effectiveness, quality and accountability. To provide vision and leadership in recognizing and exploiting the potential of evolving Information and Communication Technologies to support World Vision Tanzania’s vision and strategy.
Observe mission and core values of World Vision and demonstrate a quality of spiritual life that is an example to others
Major Responsibilities; 
1. ICT Strategic Leadership 
• Develop and maintain a 3-year National Office ICT Strategy and related policies and standards that are aligned with Partnership and Regional ICT strategy, policies and standards and National Office Strategy.
• Prepare, review and monitor the ICT Annual Budget and Operating Plan to ensure effective implementation of the ICT Strategy.
• Provide leadership and advise National Office Leadership Team on ICT Developments and Policy Issues and their impact on the National Office operations and strategy
• Provide leadership and management to the National ICT team. Work closely with, manage and provide mentoring and development of the team.
2. ICT Management 

• Maintain an aggregated view of all significant/major ICT projects status and schedule for implementation and support across the National Office.
• Work closely with Regional and Global ICT teams to ensure that the National Office meets the minimum Partnership standards for telecommunications, technology and applications.
• Manage the introduction, implementation and support of appropriate information and communication technology in the National Office in line with Partnership standards and policies and local legal requirements.
• Develop the capacity of the ICT team through training and coaching methodologies to ensure that there is sufficient skill sets to provide and support ICT services to the organization.
• Manage the introduction of structured end-user capacity building to ensure optimal and efficient use of all the ICT systems/tools available to the organization.
• Manage relationships with role players and stakeholders in the ICT industry both internal and external to World Vision, for example hardware and software vendors, service providers, industry regulators, consultants, etc.
• Represent the NO in Partnership ICT and other Forums as required by the ND, Regional Engagement Manager.
• Provide regular and ad hoc management reports for performance benchmarking and decision making and technical reports for operational support.
• Identify opportunities for innovation and foster the development of creative solutions that help the organization to better fulfill its mission and vision.

3. ICT Operations 
• Develop, deploy and maintain appropriate ICT Infrastructure and Connectivity solutions for both head office and field offices for secure, efficient and effective flow of information to facilitate operations and decision making. This may include but not limited to Servers, Local Area Networks (LAN), Wide Area Network (WAN) and Internet Connectivity for integrated data, voice and video applications.
• Provide, deploy and maintain Personal Productivity Tools such as desk top computers, laptops, Blackberries, Personal Digital Assistants (PDAs), business mobile phones, etc; and software based productivity tools such as email, Office Applications (Word, Excel, PowerPoint), WebEx among others.
• Develop, deploy and maintain appropriate Business Applications that support critical business processes to ensure accurate data gathering, storage, retrieval, processing and reporting to facilitate operations and decision making. This may include but not limited to acquisition and implementation of commercial business applications such as Sun Systems or custom built partnership applications such as STEP, PMIS, PCIS, and Asset Inventory etc.
• Develop, deploy and maintain appropriate security systems that ensure Network, Systems and Data Security from internal and external security threats. This will include both physical and logical security solutions such as biometric access control, network firewall systems, Active Director Security, Antivirus, Anti-spam, Antispyware and personal firewall solutions, etc.
• Develop, document, implement, test and review Business Continuity Plan (Disaster Recovery Plan) in alignment with the National Office Disaster.
• Mitigation and Management Plans for ensuring high systems availability and business continuity. This includes but not limited to running an automated data backup system, off-site storage of backup data, redundant systems for mission critical applications, etc.
• Develop, deploy and maintain performance Monitoring and Reporting systems that provide management and technical reports for decision making and operational support

4. ICT Support 

• Establish appropriate operational procedures, tools and resources for effective and timely delivery of technical support to all users (at the head office and field offices) that ensures high user productivity and guarantees customer satisfaction.
• Work with the Regional and Global ICT Teams to Leverage global ICT resources to access specialized network or applications support.
• Provide feedback to Regional and Global ICT teams on performance of various applications and systems for ongoing field performance improvement.
5. Other
• Special assignments as appropriate to the role.
• Attend, participate in, and lead devotional/chapel meetings as scheduled and convened.
• While this job description is intended to be an accurate reflection of the duties involved in this position, World Vision Tanzania reserves the right to add, remove or alter duties when business need dictates.

Knowledge, Skills and Abilities
REQUIRED:
• Good communication skills and articulate both verbally and in the written word.
• Good problem solving and analytical skills.
• Ability to relate technical issues to a largely non-technical audience (business/ministry).
• Ability to function in high security risk situations.
• Willing and able to travel within and outside the country for work assignments and/or to attend national, regional and partnership-wide meetings and events.
• Good people management skills and experience.

Qualifications; education/knowledge/technical skills and experience
• Bachelor’s Degree in Computer Science, Information Technology, Electrical and Electronic Engineer or related field. Microsoft Certified Systems Engineer. Cisco Certified Network Associate and/or Cisco Certified Network Professional.
• Working knowledge of Lotus Notes Administration and Internet systems. IBM Certified Professional. Lotus Notes/Domino Administration will be an added advantage.
• 5 years of working experience 2 of which have been in the capacity of managing an ICT Department in a busy environment.
PREFERRED:
ITIL Certification will be an added advantage. 

How to apply:
Interested candidates who meet the above criteria should submit their applications letter (addressed to People and Culture Manager) together with an updated CV and copies of relevant credentials, contacts and three referees one of them being a church leader to wvt_jobs@wvi.org and copy to Orestes_sotta@wvi.org before 21st March 2014