Career opportunities within the group. Maersk has the scope to help you achieve even your most ambitious career goals. From shipping to energy, our diversified activities enable us to offer attractive career paths for generalists and specialists alike.
Key Responsibilities
The role of the CARE Business Partner is to own/manage the customer experience of customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Line.
The incumbent will need to understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
Who we are looking for
The focus of this job is on producing high quality, detailed work based on established standards, guidelines and procedures. Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time. The job environment is stable, based on known relationships with people and well-defined processes.
Job knowledge and competency is built through structured step-by-step training and positive, supportive coaching from management and peers.
Consistent, error free work based on defined regulations and standards are key measures of job performance success. The job environment promotes steady, methodical work output so that job routines can be completed on time and error-free.
Ref.: ML-042160
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Care Business Partner
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