PHP IT Support Officer

London School of Hygiene & Tropical Medicine -ITS

RESPONSIBLE TO: PHP IT Partner

The London School of Hygiene & Tropical Medicine, an internationally renowned centre for research and postgraduate education in public health and tropical medicine, requires a PHP IT Support Officer to provide wide ranging support in the Faculty of PHP and across all areas of the School.

IT Services provide and support all IT, web, e-learning and audio-visual/multi-media services for LSHTM. The department consists of the following teams: network support, systems support, helpdesk/user support, projects and web services. IT Services as a whole comprises 42 specialist staff, three placement students and an administrator.

The post holder will report to the PHP IT Partner and work mainly in Tavistock place spending sometime on the helpdesk in Keppel St. You will be working in a Customer support section, alongside the helpdesk, other IT partners and their teams.

As part of the Customer Services Team you will be working on front line support, working closely with the Helpdesk. You will work with all your colleagues across ITS and the faculties, especially the PHP IT Partner, to ensure problem resolution and change management is effective.

The ideal applicant will have proven substantial and successful experience of working on a helpdesk team and adhering to service level agreements. An in-depth knowledge of the Windows desktop support, a good knowledge of the Microsoft Office suite, experience of the production of IT documentation and instructions are essential, along with excellent interpersonal skills, and the ability to work both independently and collaboratively.

Salary will be within the range £31,376 -£36,018 inclusive per annum, with excellent conditions including 30 days' annual leave and 6 Director’s days, pension scheme and interest-free season ticket loan.

Applications should be made on-line via our website at the apply button below. The reference for this post isIT13. Applications should also include the names and email contacts of 2 referees who can be contacted immediately if shortlisted. Any queries regarding the application process may be addressed tojobs@lshtm.ac.uk.

Closing date for the receipt of applications is 17 December 2013

The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer.