Manufacturing Communications & Social Performance Advisor - Norco, LA

The role of the Communications team within Shell is to maintain and enhance Shell´s overall reputation. Externally, we do this through engagement with key special publics, effective issues management, and crisis preparedness, while ensuring that Shell’s Business Principles and supporting policies and standards remain fit for purpose. Internally, communications is the key to engage employees and a high performance culture. It also contributes to the success of the brand and our reputation. Good communications is a key measure in the way our audiences – from staff and candidates, to customers and shareholders – know, understand and engage with us.

At Shell our commitment is to satisfy the world’s need for energy with economically, socially and environmentally responsible solutions. We seek a high standard of performance, and understand that great ideas can change the world. If you want to work with a group of creative, ambitious and innovative professionals then you should consider Shell. We will provide you with the resources to put your ideas into action, worldwide opportunities to advance your career, and outstanding benefits and rewards that support your quality of life. Join us and let’s make a real difference together.

Responsibilities:

• Provide strategic Communications (CX) counsel and support on areas of reputation opportunity and risk to relevant business leaders
• Deliver local and national external and internal communications results in line with the global Manufacturing CX strategy and commitments to MLT
• Support the execution of external Campaigns as part of Shell’s CX campaign programme
• Work closely with both COEs and Business CX teams to ensure alignment between global and local messaging
• Work closely with business and country Internal CX Advisor(s) to align internal and external messaging and content
• Provide full range of external CX support to critical projects including developing external engagement plans, liaising with external stakeholders and identifying and mitigating potential risks and issues that could potentially harm Shells reputation

In addition, the following Social Performance (SP) responsibilities:

• Deliver social performance support including social investment at Project/Asset in order to meet business objectives and maintain social license to operate, i.e.
Community Sensing and Engagement, Social Impact Assessment, Strategic Social Investment, SP Strategy and Planning
• Undertake/oversee Specialist SP activities
• Provides SP (including SI) leadership for the Project/Asset
• Ensure adequate delivery of SP (including SI) capability and resource to Project/Asset
• Ensure compliance with the SP Manual and other relevant aspects of the HSSE&SP Control Framework
• Oversee grievance process, including resolution
• Develop local partnerships and leverage global/regional partnerships /alliances to deliver SP and SI
• Active contribution to regional SP network
• Enable / participate in SP reviews
• Carry out (social) risk and impact assessment - including design and implementation of mitigation plans

Requirements:
• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
• Bachelor's degree in Communication, Social Science, English, Journalism or in a related field
• Minimum 6 years experience in communications, preferably with experience in Oil & Gas Industry
• Demonstrable understanding of the business - gained in operating company or global business environment inside or outside Shell
• Able to think strategically and translate business objectives into multi channel strategies / plans
• Ability to secure the trust of senior leaders personal behaviours and performance
• Strong communications background with track record experience in external affairs and/or media management
• Self-starter showing high degree of personal initiative, drive, and desire to come up with new business targeted creative solutions
• Proven skills to deliver under time pressure
• Applied and varied work experience in environmental and social fields in different social and cultural contexts
• Knowledge of internal and external SP standards and processes
• Experience with impact assessments and strategic social investment
• Experience with specialist areas pertinent to location (e.g. local content, resettlement, indigenous people, cultural heritage, conflict)
• Ability to work up to 20% during weekends or after hours

The Shell Group offers an outstanding benefits package. No phone inquiries will be accepted.

Application Deadline: Sunday 19 February 2012

Number of Vacancies: 1

In addition to the tasks outlined in this job description, you may be assigned other responsibilities as needed. The Royal Dutch/Shell Group of companies offers an outstanding benefits package. In order to be considered for this position, you must complete an online candidate profile. No phone inquiries will be accepted. Shell Companies in the U.S. are equal opportunity employers.

Manufacturing Communications & Social Performance Advisor - Norco, LA