HELPDESK SUPPORT OFFICERS (2)

The National Social Security Fund (NSSF) which is the leading provider of social security services in Tanzania is hereby inviting applications from suitably qualified, dynamic and motivated Tanzanians to immediately fill vacant positions currently existing in the Fund.
Directorate of Information Technology

1. POSITION: HELPDESK SUPPORT OFFICERS (2)
Report to: Senior Computer Operations Officer – Service desk
Job Purpose
Provide helpdesk support to field offices and Head Office departments or any other operating unit on the problems pertaining to the system use and all other ICT operations related issues in the course of operation through helpdesk integrated system.
Key Duties and Responsibilities

1. Managing the overall operations and control functions in Helpdesk systems

2. Ensuring record and maintain of daily log of all incoming enquiries i.e. track the enquiries from the inception to resolution.

3. Liaise with ICT Departments in case of any technical problem and communicate resolution back to system users

4. Ensure timely preparation of Helpdesk weekly reports to Management on ICT operations related issues

5. Liaise with field offices, ICT and Customer Service Team to ensure Customers are provided with Value for money by delivering timely and accurate services

6. Any other relevant duties as will be assigned by the supervisor. 

Job Qualifications and Skills

a) Qualifications

• A Degree or Equivalent in ICT or any other related field

• At least two (2) years of experience in multidisciplinary IT environment.

b) Skills

1. A person of high integrity
2. Great analytical and problem solving skills
3. Good communication skills,
4. Customer focused, good communication skills, results oriented, problem solving, team player, analytical,
5. Experienced in operating systems,
6. Knowledgeable in Databases,
7. Basic knowledge in computer networks

Mode of application:
Applications in writing enclosing detailed curriculum vitae, certified copies of relevant certificates, contact address including telephone numbers, email address and names and addresses of three referees to be addressed to the undersigned. 19

Please take note of the following;

1. Applications without latest CVs will not be considered;

Director, Human Resources and Administration
National Social Security Fund,
P.O. Box 1322,
DAR ES SALAAM
The closing date for submission will be on 15th December, 2014. Only short listed candidates will be contacted.