BRANCH MANAGER

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized Branch Manager (1 position) to join the Directorate of Technology and Operations (T&O). The Branch Manager will be the representative of the Bank in his/her area of operation. He will up-hold the image and culture of the Bank in your services and lifestyles. He will market TPB and its products to the population as well as ensuring that staff under you participates in this mission. To run the branch as a profit centre, managing the sales process by acquiring new business and deepening existing customer relationships and maintaining operational efficiency while providing the appropriate service standards. To ensure risk levels are minimized and acceptable so as to enhance revenues and profitability of the branch.

Reporting Line:   Chief Manager-Branches, (CMB)

Location:                 Head Office, Dar es Salaam

Work Schedule:  As per TPB Staff regulations

Salary:                      Competitive Remuneration

Main Purpose of the Job

^§    Generate new business via sales promotions, out-marketing calls, customer visits (current/potential), and build relationship with existing customers.

^§    To mobilize deposits and ensure that growth in deposits conform to the annual budget plans.

^§   Ensure the highest standards of customer service are provided in order that our services are perceived as being the best in the local market including handling customer complaints.

^§    To liaise with the Public and Government officials in the area of operation of the Branch to maintain good public relations and project good image of the bank;

^§   Ensure reconciliation of suspense accounts

^§   To carry out general administration of the branch.

^§    Ensure that all Operational Procedures are adhered to by all branch staff as prescribed in the operating manuals.

^§   To ensure that the branch is adequately supplied with stationery items and enough cash to meet day to day operations. You will also ensure that adequate security is in place with regard to cash and all bank documents/assets.

^§    To carry out regular snap checks for cash in tills/strong-rooms, controlled stationery, all suspense accounts and stamp accounts.

^§    To compile timely replies to all audit reports and ensure that auditors’ recommendations are implemented accordingly.

^§   Ensure availability of required stationeries and equipments

^§    Control Branch expenses and ensure that they are within the approved budgets and proper management.

^§    To assess manpower and development needs of the branch staff and advice Head office accordingly.

^§    Plan and manage staff administration issues for support staff (i.e. local leave, training, Dept staff rotation) in consultation with the Branch manager.

^§   Carry out periodic staff evaluations

^§    Follow-up and ensure that all Revenue due to the Bank is correctly charged and collected by the Bank.

^§   Counter sign with the BFO, all debits to the Profit and Loss accounts

^§    Manage service delivery, to review output of tellers, customer service and enquiries to ensure adherence to Branch standards.

^§   Ensure timely submission of Branch reports/returns to Head-office as required.

^§    Ensure that the Anti Money Laundering requirements are followed as follows:

a)    Take all reasonable steps to verify and identify customers, including performing Quality Assurance on accounts opened, and the general KYC issues

b)   Retain adequate records of identification, account opening and transactions and ensure timely and properly filling of customer mandates

c)    Make/assist to effective reporting of suspicious transactions

d)   Raise awareness of Money Laundering prevention by training all branch staff.

^§   Ensure tidiness across the branch premises and clean-desk policy is exercised.

^§    Perform any other duties as may be assigned to you by Chief Manager Branches or higher authorities.

^§    Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.

^§   Report Suspicious Transactions

^§    Print and Verify Accounts opened and Closed report against actual documents and sign on the register.

^§   Ensure Dual control is in place in the record room at the branch.

CONTRIBUTES TO

·         Customer retention as a result of high customer service standards

·         Business Growth as evidenced by attaining budget figures on revenue

·         Minimization of Operational Costs thereby improving overall Branch Profitability

·         Enhanced and robust control at the branch

KEY PERFORMANCE INDICATORS

·         Accuracy in addressing correspondence

·         Maintenance of Safe Custody items

·         Balancing of suspense accounts in the Branch

·         Timely validation of transactions

·         Minimum Cash Differences

·         Number of un-reconciled items

·         Incomplete mandates

·         Maintaining robust controls and monitoring actions

·         Customer Satisfaction

·         Individual Productivity and Turnaround time

FOR GRADING PURPOSES - DIMENSIONS

·         Customer satisfaction (Internal & External) as evidenced by Business Growth

·         Balancing of suspense accounts in the Branch

·         Level of team synergy

AUTHORITY LEVELS

·         Authorize payments/withdraws against customer’s accounts as provided for in the operational manual guidelines.

·         May initiate disciplinary action against staff under his/her jurisdiction

EXPERIENCE AND KNOWLEDGE REQUIRED

Education: Bachelor degree/Advance diploma in Banking, Economics, Commerce, Business Administration, Finance or Accounting from any recognized University or equivalent.

Experience:

·         At least 3 years of relevant Banking experience

·         Working knowledge of Equinox Functionality

Skills / Attributes:

·         Strong leadership & people management skills

·         Prioritize Tasks

·         Team player

Salary and Remuneration

The position attracts a competitive salary package, which include other associated benefits.

Mode of Application

Applicants are invited to submit their CVs and applications letter (indicating the position title (Branch Manager) in the subject heading) via e-mail to:  recruitment@postalbank.co.tz - Other credentials such as certificates will have to be availed during the interview stage and must be produced in hard copies.

Deadline

The deadline for submitting the applications is one week from the first appearance of the advertisement of this post.

Tanzania Postal Bank is an Equal Opportunity Employer

A candidate who will not be contacted by Tanzania Postal Bank within seven (7) days after the closing date, you should consider your application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment and reference checking.

Please forward your applications before 8^th April, 2014