CHIEF MANAGER, BRANCHES-CMB

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized Chief Manager, Branches-CMB (1 position) to join the Directorate of Technology and Operations (T&O). The person will be responsible to manage overall performance of branches in terms of set sales, services delivery and operational aspect. Responsible for the daily operation activities at branches as per the laid down procedures and regulations.

Reporting Line: Director, Technology & Operations (DTO) Location: Head Office, Dar es Salaam

Work Schedule: As per TPB Staff regulations Salary: Competitive Remuneration

Main Purpose of the Job

^§   To ensure that banking operations are conducted in conformity with the laid down operational procedures, policies, BOT Guidelines and Regulations and generally accepted banking practices.

^§    Ensure that branches play a major marketing role of the bank’s services to customers

^§    Ensure effective supervision of branch operations so that internal control principals are not compromised.

^§    Ensure implementation and monitor compliance in relation to money laundering prevention (AML and KYC) as specified by the policy and local regulations.

^§    To ensure that the Branches attain sustainable growth in deposits, loans and revenue targets in conformity with the strategic/annual plans.

^§    In consultation with the Human Resources department to ensure that all branches, are managed and staffed by competent personnel

^§    Perform regular management audit/snap checks of Branches so as to ensure branch operations are conducted as per the laid down policies and procedures.

^§    Ensure daily reconciliation of suspense accounts and general ledgers across the branch network

^§    Make follow ups on internal and external audit reviews and ensure that audit findings at branches are minimized year on year.

^§    Ensure that services offered by our agents are up to the required standard and that excess deposits are remitted in full and on time.

^§   In consultation with supplies department ensure that branches are supplied with adequate controlled/uncontrolled stationery items and other operating equipment.

^§   In consultation with the Directorate of Finance, ensure that branches are supplied with adequate cash to meet day to day operations and that adequate security precautions are in place with regard to cash and other sensitive bank documents/assets

^§    Make follow up on customer complaints at branches and ensure that these are minimized and attended on time.

^§    Carry out on the job-training and other trainings for staff at branches with support from Human Resources directorate;

^§    Conduct performance appraisal discussions with Branch managers and ensure that the agreed targets are achieved.

^§    Ensure strict adherence to operating procedures as provided in the relevant Operating Manuals. Also propose revision of the manuals, where necessary.

^§   To formulate and ensure implementation of the branches annual plans and that

Branches’ expenditures are within the approved plans.

^§    In consultation with Research and Planning Department to initiate opening more branches and networking of TPC offices as envisaged in the bank’s

Corporate Plan

^§    Ensure that bank reconciliation statements are submitted timely by branches to the relevant Head-office directorates.

^§    Ensure that Business Impact Analysis documents (BIAs) and Business Continuity Plans (BCPs) for branches are in place and up to date.

^§   To ensure that the subsidiary ledgers are posted and balanced daily (wherever possible) and that the same are reconciled against the main General Ledger accounts.

^§    To carry out periodic staff evaluation for immediate sub-ordinates and co-ordinate the evaluation of other staff.

^§    To carry out any other duties and responsibilities as may be assigned by Director of Technology & Operations and other higher offices.

AUTHORITY LEVELS

As set down in TPB’s policy and procedures for a position at a Chief Manager

Branches

PROFESSIONAL AND INTERPERSONAL DETAILS

Education:                Masters/Post Degree in Business Administration, Banking, Finance, etc. from any recognized university or equivalent.

Experience:            At least 5 years’ experience in the Branch operations and management role experience is highly desirable.

Demonstrated experience in management staff including Performance Management system, Change management, etc. experience in developing policy and procedures and promoting acceptance and understanding by line management and employees. Sound knowledge of banking regulations and best practice

Skills / Attributes:

Decisiveness

Resilience and resourcefulness

Strong influencing skills

Performance orientation

Hold employees accountable

High level of interpersonal skills

Strong commercial acumen

Ability to work under pressure

Salary and Remuneration

The position attracts a competitive salary package, which include other associated benefits.

Mode of Application

Applicants are invited to submit their CVs and applications letter (indicating the position title (Chief Manager Branches) in the subject heading) via e-mail to:  recruitment@postalbank.co.tz - Other credentials such as certificates will have to be availed during the interview stage and must be produced in hard copies.

Deadline

The deadline for submitting the applications is one week from the first appearance of the advertisement of this post.

Tanzania Postal Bank is an Equal Opportunity Employer

A candidate who will not be contacted by Tanzania Postal Bank within seven (7) days after the closing date, you should consider your application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment and reference checking.

Please forward your applications before 8^th April, 2014