Senior Operation Manager Job at World Vision Tanzania

Job Ref No: WVT/P&C/FY14/29

Job Title: Senior Operation Manager

Reports to: Integrated Programs Director
Location; Head Office
Purpose of the position:
To provide Leadership and technical support to sponsorship operations to National Office, Cluster, and ADPs for transformation of children, families, communities and sponsors for attainment of Child Well Being.
Must develop/ maintain and be a visionary leader, able to impart his/her vision to others and manage the change.
Must also observe mission and core values of World Vision and demonstrate a quality of spiritual life that is an example to others
Major Responsibilities;
1. Leadership & Staff Management:
• Provide effective leadership to staff within the Sponsorship Unit and directly manage all the staff within the unit;
• Lead the successful development, elaboration and roll out of all Sponsorship program elements in the National Office and ADP strategic and operational plans that focus specifically on child well-being;
• Impart appropriate mentoring, coaching and supervision in order to equip, motivate and empower staff engaged in sponsorship.
• Ensure that professional development activities, including appraisals, performance agreements, monitoring and needed training and mentoring activities are successfully carried out;
• Ensure sponsorship operations in WV Tanzania are aligned to the partnership standards.
• Develop and update the RC projections and plans.
2. Support Sponsorship businesses, Systems and Processes:
• Ensure that ADP and Clusters have the appropriate sponsorship systems and processes in place and receive timely technical support needed to meet or exceed WVI key performance indicators for sponsorship and achieve acceptable operational audit results;
• Ensure that business processes, standards and policies developed in coordination with other WV Tanzania entities that support program interventions for Sponsorship are aligned with WV and other relevant standards;
• Ensure that all staff within the Sponsorship Unit meet or exceed basic professional requirements and conduct themselves in accordance with WV policies and principles;
3. Manage Key Performance Indicators.
• Develop plans and guidelines for effective and efficient management of Sponsorship KPIs
• Track and monitor KPIs and advise Field Teams as well as SMT on ways to improve performance.
• Guide teams in the management of KPIs in keeping with partnership and National Office contextualized standards.
• Build teams, coach, mentor and train staff to manage sponsorship operations efficiently & effectively.
• Develop tracking and monitoring tools for Sponsorship Key Performance Indicators.
• Carry out field visits and online support for Staff.
• Compile Sponsorship Activity Schedules and guide Clusters/ADPs to contextualize them
• Manage Annual Partnership Sponsorship processes like Annual Reconciliations and Censuses
4. Programming & Integration:
• Ensure quality, focus and feasibility in the development, design, implementation, monitoring and evaluation of sponsorship program interventions in integrated child development
• Ensure that these interventions are designed and developed not only in alignment with a fully integrated three track ministry approach but also in compliance with Minimum Sponsorship Programming standards;
• Lead the provision and/or establishment of needed tools, methodological approaches, technical assistance, training / capacity building, DME support and accompanying business processes to ensure that program interventions in Sponsorship achieve or surpass Sponsorship Operations objectives;
• Lead the successful development, elaboration and roll out of implementation strategies and operational guidelines in response to Sponsorship programming priorities;
5. Support Office, Global Center & Donor Engagement:
• Engage with key internal and external stakeholders, including other WV Tanzania entities (Finance Division, P&C QA, and Supply Chain) as well as Region Office, Support Office, and Global Centre representatives.
• Implement all the sponsorship operations and programming initiatives.
• Coordinate implementation of new initiatives – sponsorship 2.0, rCMS, and systems upgrades and approved tools for sponsorship operations.

How to apply:
Interested candidates who meet the above criteria should submit their applications letter (addressed to People and Culture Manager) together with an updated CV and copies of relevant credentials, contacts and three referees one of them being a church leader to wvt_jobs@wvi.org and copy to Orestes_sotta@wvi.org before 21st March 2014