Head of Quality - Africa

Role Purpose Design and develop an End to End (E2E),  Quality of Experience (QoE) process based on plan do check - act management model (PDCA) to meet end customer service expectations on time at industry competitive costs and quality. Provide the local factories with a centralized guidance to ensure having quality as key part of the initial planning. As part of the management team, you are also responsible to contribute to the Tigo’s strategic goals, overall profitable growth of the company and to continuously improve the operations performance.. Key Responsibilities Develop the region Quality of Experience roadmap and execute it. Anticipate and react to major technology changes to ensure having End to End Quality of Experience as a top priority. Establish technical standards and ensure adherence to them for product development and company operations. Ensures delivery against Quality of Experience Company goals and objectives, i.e. Meeting commitments and coordinating overall quality of experience schedule. Provides necessary definition, development and deployment of product quality of experience strategy, addressing all phases of product development. Troubleshooting and high tier support. Establish and maintain policy for products documentation and perform audit on documentation before is out to the operations. Establish policy for end user experience on all products.  Implements ongoing quality improvement plan do check - act management model (PDCA)  processes working with interdepartmental teams. Maintains product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing. Develop and manage quality assurance metrics for performance improvement of all teams. Manages and responds to software quality assurance issues with related groups such as consumer service developer, business support developer, service support planning, database, customer care, categories, go to market, etc. Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments. Assures the viability, functionality and effectiveness of essential tools. Responsible of creating task and checklists for software deployment. Orchestrates the delivery of software to customer visible environments. Provides effective communication regarding issues, objectives, initiatives and performance to plan. Manages the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates. Responsible and accountable of flagging the timing of interdepartmental deliverables and the quality of their output. Works with project managers to develop project schedules and resource allocation models for Quality Assurance related projects and other activities such as software deployment, customer integration, and professional services validation. Travel requirements: business trips per month of one week each to our Operations in Africa ( Position Requirements Requirements/Qualifications: Specific Job Skills: Previous experience in working in a similar role with exposure to Africa is essential. Qualifications: Bachelor Degree in Telecommunications and preferably followed by a Masters Degree or  MBA. Computer Skills/Tools: ITIL, PMP, eTOM, Language skills:  English is a must – French and/or Spanish would be an advantage APPLY