DEPUTY COUNTRY DIRECTOR - PROGRAM

POSITION: DEPUTY COUNTRY DIRECTOR - PROGRAM

Organisation Context:

CARE is a leading humanitarian organization dedicated to fighting poverty and social injustice with a special emphasis on women and girls.  CARE Tanzania is part of CARE International, whose vision is to seek a world of hope, tolerance, and social justice, where poverty has been overcome and people live in dignity and security.  CARE International is a global force and a partner of choice within a worldwide movement dedicated to ending poverty.  We are known everywhere for our unshakable commitment to the dignity of people.  CARE Tanzania and partners contribute to the empowerment of the most marginalized and vulnerable rural women and girls to exercise their rights.

Job Summary:

The Deputy Country Director – Program (DCD-P) is responsible for ensuring that CARE's programs in Tanzania contributes to CARE's vision of "a world of hope, tolerance and social justice, where poverty has been eliminated and people live with dignity and security". The DCD-P is expected to provide strategic leadership in the areas of program development, implementation, monitoring and evaluation and ensure that CARE's programs/projects make a significant contribution to reducing poverty and social injustice.

The DCD-P is responsible for overseeing the development of program strategies appropriate for the specific environments in which CARE works S/he manages a team of professionals focused on the design, funding, implementation, monitoring and evaluation of programs and projects (including emergency programs) that effectively address the underlying causes of poverty in line with CARE's Programming Principles. S/he must also ensure that systems and people are in place to ensure the proper management of those projects and programs.

The DCD-P is responsible for overseeing the development, testing and implementation of new and innovative program approaches appropriate for the context of the CO. S/he works closely with, and is supported by the program units at regional and CARE USA HQ levels, as well as with other interested CARE International members.

The DCD-P is a key member of the Country Office Senior Management Team and as such is responsible for leading and supporting CO initiatives. S/he is responsible for (along with the CD) maintaining good working relationships with host government officials, donors and other partners. S/he may be required to become Acting CD when the CD is out of the country. 

The position reports to the Country Director.  S/he collaborates closely with the Deputy Country Director – Program Support (DCD PS) and Finance Director, and serves as the line manager for the Program Quality Director, Directors of Technical Units and Program Management Officer.

Key Responsibilities and Tasks

Job Responsibility #1: Program Quality                                                                                                           20% of time

·         Oversee the development, implementation, monitoring and evaluation of country office programs and projects and ensure that they are in line with CO strategic plan and program strategy and with the CI Programming Principles.

·         Ensure systems and plans are in place to guarantee that CO programs/projects are designed and implemented based on sound analysis, address the underlying causes of poverty and achieve measurable positive impact on the poor and marginalized.

·         Work with staff and partners to generate viable programs in line with CO strategy and assist in identifying and securing funding for those programs

·         Ensure that proper monitoring and evaluation systems are in place to demonstrate impact on UCP and that program lessons are being used to promote improved programming and learning. Ensure that monitoring and evaluation systems enhance accountability of COs vis-a-vis the communities with whom we work as well as other stakeholders (civil society, donors and government counterparts).

·         Providing in the development and regular updating of an appropriate emergency preparedness plan and ensure that disaster risk management is integrated in CARE programs.

·         Ensuring that all Programs /Projects receive support from Program Unit and act as liaison between program support and program

·         Work with the CD to oversee the development and implementation of a CO advocacy agenda that supports CO programs and, if possible, is in line with CO and CI priorities.

·         Ensure that GED issues are properly considered and addressed in all programs/projects;

Job Responsibility #2: Program Management                                                                                                20% of time

·         Ensure that CARE programs and projects are managed in a manner which achieves the program/project goals, is in line with CARE policies and procedures and demonstrate sound resource management.

·         Ensure that qualified staff and appropriate policies, procedures and systems are place to properly manage CARE's programs/projects.

·         Monitor the CO programs and projects to ensure that they are implemented in a professional manner in line with the project proposal through project visits and the review of annual implementation plans and activity reports.

·         Ensure proper management of financial and other resources entrusted to CARE's programs and projects, including the review and approval of program/project budgets (including project matches) and the monitoring of budget reports (including the proper recording of matches).

·         Ensure donor and government reporting is done according to agreed upon standards and in a timely manner.

·         Work closely with units in Program Support (finance, procurement, HR, transport, etc.) to ensure proper coordination exists for efficient program implementation.        

·         Ensure strong commodity management and accountability where applicable.

·         Regularly review and ensure that the most efficient CO program management structure is established and functional in order to ensure program quality and the cost efficient achievement of project objectives.

Job Responsibility #3: Program Strategy                                                                                                         15% of time

·         Lead the preparation and implementation of the overall CO Program Strategy in line with the CO's Strategic Plan, national development plans, the CI vision and programming principles and current CARE programming priorities.

·         Lead the preparation of program strategies based on sound contextual analysis and that target specific underlying causes of poverty and social injustice, in line with CARE's Unifying Framework.

·         Ensure that all programs and projects designed and implemented by the CO are in line with those program strategies and contribute to achieving the objectives of the CO Strategic Plan.

·         Oversee periodic review of the operating environment and ensure CARE’s role and operating model are in line with that environment.  

·         Seek strategic partnerships necessary to promote CARE's vision and programming principles and ensure that those partners understand the COs program strategies.

Job Responsibility #4: Reflective Practice and Learning                                                                               10% of time

·         Ensure that the CO program remains dynamic, with opportunities for innovation and personal growth by promoting a culture of, and mechanisms for, reflective practice and learning at all levels.

·         Establish mechanisms for knowledge sharing and learning between projects and programs within the CO and with parties beyond the CO. 

·         Establish a reward system and model a culture that recognizes and supports innovation, risk taking and leaning.

·         Ensure the CO actively participates in organization wide and regional learning initiatives related to CARE's priority program themes and approaches.

·         Ensure that lessons learned are consolidated and used to inform ongoing and future practices

Job Responsibility #5: External Relationships and Partnership                                                                  10% of time

·         Develop and enhance relationships between the CO and other parts of CARE and external organizations so that CARE can maximize its impact on poverty and social justice.

·         Establish and maintain good relationships with relevant – counterparts/departments of the government, CI members, the locally-represented multi/bi-lateral donors, foundations, international and national NGOs, CBOs and other civil society organizations. 

·         Identify issues to be addressed to heighten donor and government accountability and maintain a positive image and good visibility for CARE amongst these groups.

·         Support and work effectively in coalitions, networks and social movements.

·         Contribute to national dialogue on poverty reduction strategies and related issues.  

·         Ensure timely reporting and communications with CI members, donors, government and other key actors.

·         Ensure cordial media relations and act as CARE spokesperson as required.

Job Responsibility #6: Staff Management                                                                                                       10% of time

·         Provide proper supervision and management for all direct reports and lead the establishment and functioning of a strong, effective and coordinated team;

·         Ensure the proper implementation of CARE's performance management system for direct reports, including job description and IOP development, regular feedback, mid-term reviews and annual performance appraisals;

·         Organizing staff and activities and ensuring an effective and efficient workflow to deliver project outputs, in particular within the area of procurement services;

·         Proactively address performance issues through regular, constructive and honest feedback and coaching.

·         Identify necessary staff development, career development and succession planning strategies for direct reports;

·         Building high performing teams with complementary skills and setting an example for staff by encouraging management to develop their team members through dialogue and action plans as well as fostering teamwork and communication among staff across organizational boundaries;

·         Ensure that space and incentives are available to allow staff to develop and innovate;

·         Oversee the recruitment and orientation of new senior program staff;

·         Ensure staffs have adequate skills in navigating People Soft and ADP environment.

Job Responsibility #7: Promote Gender Equity and Diversity                                                                     All the time

·         Practice a behaviour that is consistent with CARE’s core values and promotion of gender equity and diversity goals;

·         Plays a leadership role in identifying and implementing initiatives that enhance CARE’s commitment to gender and diversity.

Job Responsibility #8: Perform Other Duties as Assigned (including)

5% of time

·         Perform other duties as assigned by supervisor.

Competencies

·         Excellence: Sets high standards of performance for self and/or others; successfully completes assignments; sets standards of excellence rather than having standards imposed; ensures interactions and transactions are ethical and convey integrity.

·         Integrity: Maintains social, ethical, and organizational norms; firmly adheres to codes of conduct and ethical principles inherent to CARE.

·         Respect: Behaves in a manner that reflects a true belief in and appreciation for the dignity and potential of all human beings. Gaining other people’s confidence and setting an environment of trust and openness.

·         Diversity: Promotes, values and respects each individual’s unique qualities, background, race, culture, age, gender, disability, values, lifestyle, perspectives or interests; creates and maintains a work environment that promotes diversity.

·         Communicating with Impact: Diplomatically, logically and clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the recipient / audience and helps them understand and retain their message.

·         Managing Performance: Establishes a culture which encourages CARE Tanzania employees and their units to take responsibility for achievement of high-level organizational performance by constant improvement in business processes, skills, behaviors and contributions; working with managers to set ‘smart’ objectives consisting of clear milestones; Identify development needs; Providing constructive and continuous feedback by managers.

·         Facilitating Change: Supports and manages the change process at CARE-Tanzania by developing a culture affirmative of change; encouraging others to seek and act upon opportunities for different and innovative approaches to addressing problems and opportunities; critically analyzing evolving and fluid situations; facilitating the implementation and acceptance of change within the workplace; actively engaging with resistance to change.

·         Strengthening Partnership: Identifying and utilizing opportunities within and outside of CARE Tanzania to develop effective strategic relationships between one’s area and other areas/departments/units or external organizations to achieve CARE’s objectives.

·         Leading through Vision and Values: Keeps CARE’s vision, mission and values at the forefront of decision-making and action; passionately advances CARE’s strategies.

·         Strategic Decision Making: Establishes and supports a course of action to achieve CARE’s long-range goals after developing alternatives based on logical assumptions, contextual and systems analysis, resources, constraints, and organizational values.

·         Operational Decision Making: Makes sound decisions by considering issues, priorities, opportunities and probable consequences; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action.

·         Negotiation: Effectively explores alternatives and positions to reach outcomes that gain the support and acceptance of all parties, and builds collective support or agreement.

·         Coaching: Sets challenging performance expectations while clearly communicating confidence in the individual's ability to excel; addresses performance gaps; rewards and celebrates accomplishments.

·         Management Excellence: Makes the connection between values and performance. Influences the performance of others, and ultimately, the performance of the organization. Sets direction, coaches & develops, promotes staff wellness & safety, practices & promotes compliance, models gender equity & diversity, communicates effectively.

·         Building Commitment: Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or

plans; modifies one’s own behavior to accommodate tasks, situations, and individuals involved.

·         Developing Teams: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitates the completion of team goals.

·         Initiating Action: Takes prompt action to accomplish objectives; takes decisive action to achieve goals in times of uncertainty or in fluid contexts; is proactive;

·         Delegating Responsibility: Allocates decision-making authority and/or responsibility as appropriate to maximize the organization’s and individuals’ effectiveness; inspires collective ownership of decisions and required actions.

Qualifications (Know-How)

Education/Training

Required

·         Advanced university degree (Masters or equivalent) in Development Studies/Social Sciences or related area;

·         Extensive program knowledge with quality programming in an international Non-Government Organisation (iNGO) at senior level;

Desired:

A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.

Experience

Required

·         Minimum 10 years of experience in managing programs at senior level with extensive experience in fund raising, managing program for quality, program strategy and staff management;

·         Knowledge on innovative program design, community development, project planning and management, administration

·

Desired

·         Experience working at senior level in international NGO is desired;

Technical Skills

Required:

·         Program Management

• Demonstrated experience in leading strategic and operational planning
• Demonstrated leadership and management skills in a very complex international setting
• Extensive conceptual skills including development of program strategy
• Demonstrated experience in program design (including proposal development), implementation and evaluation
• Experience in emergency related activities

·         People/Relationship Management

o    Demonstrated leadership and interpersonal skills

o    Ability and interest to coach and develop staff

o    Experience with performance management

o    Experience with the management of a diverse workforce

o    Strong representation and negotiation skills

o    Demonstrated use of positive coping strategies in stressful environments

o    Demonstrated cross cultural communication skills

·         Financial Management

o    Knowledge and experience with financial management as demonstrated by:

o    Ability to manage a complex budget

o    Donor compliance and reporting

o    Information/Knowledge Management

o    Ability to establish a learning culture within the CO

·         External Relationships/Fundraising

o    Experience in successfully managing institutional partnerships with national and international NGOs

o    Experience in establishing and maintaining collaborative relationships with donors and government counterparts.

o    Proven experience with excellent networking

·         An approach to mirror our core values: commitment, accountability, respect, effectiveness and diversity;

·         Ability to work and communicate with a range of stakeholders including policymakers and government officials, NGOs;

·         Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;

·         Experience and skills in organizational change processes

·         Proficient in Computer with knowledge in Microsoft Office Suite,  Internet usage;

·         Excellent written and oral communication skills, with a fluent writing style and good knowledge and practical use of both English and Kiswahili

Our diversity is our strength; we encourage people from all backgrounds and experiences, particularly women, to apply

MODE OF APPLICATION: Apply through hrm@co.care.org to Country Director by 04 April 2014 with a motivation letter, detailed CV with 3 Referees