Established 70years ago as finance house, diamond trust bank has today grown into leading commercial bank offering a wide spectrum of banking services. Through its affiliation in Uganda, Kenya and Burundi, DTB has a regional presence which none of the peer banks can boast of DTB Tanzania is consistently ranked amongst the most successful banks in the country with profit before tax increasing at a CAGR of 32% over the last 6yrs
With 25 operational branches in Tanzania, DTB is now looking for capable and qualified individuals to fill the following positions.
MANAGER- ALTERNATE DELIVERY CHANNELS
Reporting to Head - Retail Banking, responsible to develop and implement a road-map for Innovation and development of the Alternate Banking Channels of the Bank, Including Mobile Banking, Internet Banking. Card business, ATMs, POS, Call Center and other alterative channels.
Key responsibilities
• Create and Implement channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers.
• Accountable for managing the channels and maximizing performance as well as profitability.
• Develop strategy for driving and managing cross-sell of all retail products and services through the alternative channels.
• Develops and meets cross-sell targets and Increased PUC (Product Us. Count) over alternative channels.
• Accountable for continuous and regular tracking and reporting of Alternate Sales Channel effectiveness and marketing programs.
• Recommend pricing, promotions, and sales targets and programs to meet and maximise revenue targets.
• Lead Alterative Channels Call centers, taking overall responsibility for the business performance of the call centers: Ensuring all measures and targets as calculated with customer service, risk and controls are met In addition to developing sales capability of centers through training or other methods.
Educational qualification.
• University graduate preferably In Business/Management: Expert in competencies required
• At least 6years established prior experience with strategic development In Alternative channels and e-business field In Banking.
• Strong Interpersonal skill with the ability to quickly build-relationships Internally and externally
• A creative, Innovative and critical thinker who can Identify both short and long-term new customer and revenue enhancement opportunities.
With 25 operational branches in Tanzania, DTB is now looking for capable and qualified individuals to fill the following positions.
MANAGER- ALTERNATE DELIVERY CHANNELS
Reporting to Head - Retail Banking, responsible to develop and implement a road-map for Innovation and development of the Alternate Banking Channels of the Bank, Including Mobile Banking, Internet Banking. Card business, ATMs, POS, Call Center and other alterative channels.
Key responsibilities
• Create and Implement channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers.
• Accountable for managing the channels and maximizing performance as well as profitability.
• Develop strategy for driving and managing cross-sell of all retail products and services through the alternative channels.
• Develops and meets cross-sell targets and Increased PUC (Product Us. Count) over alternative channels.
• Accountable for continuous and regular tracking and reporting of Alternate Sales Channel effectiveness and marketing programs.
• Recommend pricing, promotions, and sales targets and programs to meet and maximise revenue targets.
• Lead Alterative Channels Call centers, taking overall responsibility for the business performance of the call centers: Ensuring all measures and targets as calculated with customer service, risk and controls are met In addition to developing sales capability of centers through training or other methods.
Educational qualification.
• University graduate preferably In Business/Management: Expert in competencies required
• At least 6years established prior experience with strategic development In Alternative channels and e-business field In Banking.
• Strong Interpersonal skill with the ability to quickly build-relationships Internally and externally
• A creative, Innovative and critical thinker who can Identify both short and long-term new customer and revenue enhancement opportunities.
APPLICATION INSTRUCTIONS:
If you meet the above requirements email: Covering letter clearly indicating the position
Your Curriculum vitae with copies of Form IV. Form Vi and Bachelor/Master Degree Certificate
The application must be sent digitally only via recruitmentapril@diamondtrust.co.tz before 30th April 2016.
The email subject should clearly indicate the position applied.
Applications not following the above specifications will not be considered,
Your Curriculum vitae with copies of Form IV. Form Vi and Bachelor/Master Degree Certificate
The application must be sent digitally only via recruitmentapril@diamondtrust.co.tz before 30th April 2016.
The email subject should clearly indicate the position applied.
Applications not following the above specifications will not be considered,
Head Office:
DIAMOND TRUST BANK TANZANIA LIMITED
901 Harbor view Towers,
Samora Avenue,
P.O. Box 115,
Dar es Salaam.
Tel: +255 22 2114891/2 Fax: + 255 222124244
Dar es Salaam.
Tel: +255 22 2114891/2 Fax: + 255 222124244
MANAGER ALTERNATE DELIVERY CHANNELS POSITION
![MANAGER ALTERNATE DELIVERY CHANNELS POSITION]()
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