Established 70years ago as finance house, diamond trust bank has today grown into leading commercial bank offering a wide spectrum of banking services. Through its affiliation in Uganda, Kenya and Burundi, DTB has a regional presence which none of the peer banks can boast of DTB Tanzania is consistently ranked amongst the most successful banks in the country with profit before tax increasing at a CAGR of 32% over the last 6yrs With 25 operational branches in Tanzania, DTB is now looking for capable and qualified individuals to fill the following positions. MANAGER- ALTERNATE DELIVERY CHANNELS Reporting to Head - Retail Banking, responsible to develop and implement a road-map for Innovation and development of the Alternate Banking Channels of the Bank, Including Mobile Banking, Internet Banking. Card business, ATMs, POS, Call Center and other alterative channels. Key responsibilities • Create and Implement channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers. • Accountable for managing the channels and maximizing performance as well as profitability. • Develop strategy for driving and managing cross-sell of all retail products and services through the alternative channels. • Develops and meets cross-sell targets and Increased PUC (Product Us. Count) over alternative channels. • Accountable for continuous and regular tracking and reporting of Alternate Sales Channel effectiveness and marketing programs.
• Recommend pricing, promotions, and sales targets and programs to meet and maximise revenue targets. • Lead Alterative Channels Call centers, taking overall responsibility for the business performance of the call centers: Ensuring all measures and targets as calculated with customer service, risk and controls are met In addition to developing sales capability of centers through training or other methods.
Educational qualification. • University graduate preferably In Business/Management: Expert in competencies required • At least 6years established prior experience with strategic development In Alternative channels and e-business field In Banking. • Strong Interpersonal skill with the ability to quickly build-relationships Internally and externally • A creative, Innovative and critical thinker who can Identify both short and long-term new customer and revenue enhancement opportunities.
If you meet the above requirements email: Covering letter clearly indicating the position Your Curriculum vitae with copies of Form IV. Form Vi and Bachelor/Master Degree Certificate The application must be sent digitally only via firstname.lastname@example.org before 30th April 2016. The email subject should clearly indicate the position applied. Applications not following the above specifications will not be considered,
Head Office: DIAMOND TRUST BANK TANZANIA LIMITED 901 Harbor view Towers,
P.O. Box 115, Dar es Salaam. Tel: +255 22 2114891/2 Fax: + 255 222124244