IT HELP DESK OFFICER

Locally known as the Walter Reed Southern Highlands AIDS Program, the Henry Jackson Foundation Medical Research International (HJFMRI) is an international non-governmental organization working in several countries conducting research studies and providing care and treatment to people affected by HIV/AIDS.  HJFMRI is funded by the Presidents Emergency Plan for AIDS Relief PEPFAR. 

In collaboration with the Ministry of Health and Welfare (MOHSW), HJFMRI has been leading a comprehensive HIV/AIDS care and treatment program in the Southern Highlands of Tanzania since 2004 with support from the President’s Emergency Plans for AIDS Relief (PEPFAR).  The program is based within the Mbeya Referral Hospital and has since extended to more than 100 health facilities in Mbeya, Rukwa and Ruvuma regions, which collectively represent a catchment area of about 6 million people.  Mbeya region is one of high prevalence regions in Tanzania and expansion of HIV care and treatment programs is critical.

Walter Reed Program is seeking qualified candidate to fill the positions below.  Cover letters and resumes should be sent to the Human Resources Manager, P.O. Box 6396, Mbeya or e-mailed to;  recruitment@wrp-t.org   NOTE:  to be considered, applicants must put the TITLE OF THE JOB in the SUBJECT LINE. Deadline for submission of the application is June 19^th, 2014. Those who do not meet the minimum requirements as detailed below should not submit applications

Job Title:             IT Help Desk Officer

Reports to:         IT Manager

Location:             Mbeya

General Overview:

The Information Technology Officer reports to the IT Manager and manages and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.

Duties and responsibilities:

·         Maintains a thorough knowledge of the organization and adheres to all WRP organizational standards

·         Assist to Complete Knowledge on Designing and documenting databases with Data Modeling.

·         Assist to keep track and IT hardware and software for the organization.

·         Serve as liaison between department staff and the ICT unit to resolve issues rose from Zendesk ticket system

·         Assisting in Implementing, administrates and maintaining databases.

·         Assist in Troubleshoot computer problems.

·         Determine and document source of computer problems (hardware, software, user access, etc.).

·         Performs routine preventive maintenance on hardware and software.

·         Work one-on-one with staff on applications assistance.

·         Provide recommendations on department applications best use.

·         Answer staff questions in person and via phone on all departments supported applications.

·         Perform hardware and software installations.

·         Provide on-the-job assistance to new department staff members.

·         Provide computer orientation to new department staff.

·         Asset management to keep a register of all IT equipments using asset tags number.

·         Support regular and reliable backups and ensure that the Data backup and system are functioning.

·         Respects confidentiality in discussing staff and partner organizational matters, also maintains confidentiality of WRP and its project, fiscal and personnel related information.

·         Reports to work regularly and on time.

·         Assists in other duties as needed and directed.

Education and/or Experience

 Bachelor's degree from four-year College or university and one to two years related experience and/or training; or equivalent combination of technical education and experience.

Computer Skills

The following computer proficiency is (are) required:  Internet Explorer; Microsoft Access; Microsoft Excel; Microsoft Outlook; Microsoft PowerPoint; Microsoft Publisher; Microsoft Word; Lotus Notes.

Other Skills and Qualifications:

·         Ability to read, analyze and interpret general technical procedures or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.  Fluent in English and Kiswahili.

·         Ability to calculate figures and amounts (basic math).

• Knowledge of and experience with: LANS/WANS; Windows Server Environment; Microsoft SQL Server; Microsoft Exchange; Internet Information Services; backup systems; network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software; Javascript, HTML, Cascading Style Sheets; computer hardware (replacing hard drives, hardware drivers, etc.). 

Walter Reed Program is an equal opportunity employer; women are highly encouraged to apply.