IN ENGINEER MSIP Operations Assurance , Ericsson - Dar es Salaam

Req ID: 4806

Ericsson Overview:

 

Ericsson is a world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today, more than 40 percent of the world’s mobile traffic goes through Ericsson networks in over 180 countries, and we support customers’ networks servicing more than 2.5 billion subscribers. Using innovation to empower people, business and community, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions to help shape a more sustainable world.

 

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

 

We welcome the opportunity to meet you!

 

Job Summary:

 

As a key member of our managed services team, you will be responsible for managing the delivery of our operations activities, including 1st and 2nd line operations, customer problem management, service & resource fulfillment and field services. You will play a valuable role to help ensure our operations delivery is fulfilling our contracted Service Level Agreements (SLA’s) and serve as the primary escalation point for all customer incidents and ongoing performance reporting.

 

Responsibilities and Tasks:

• Manage end-to-end delivery of operations for specific customer, including delivery performance based on SLA, providing performance reporting on customer networks and IS/IT
• Coordinate any operational interface between delivery units and customer’s retained organization
• Act as main customer interface in managing major incidents, providing resolution reporting to customer and escalating the incident as necessary
• Ensure problem management activities are performed and supported by all delivery organizations
• Coordinate customer reporting meetings for problem management status
• Gain customer approval for solutions and/or negotiate penalties in case of customer non-acceptance
• Plan for preventative maintenance that covers customer requirements, report on any impacts and grant customer approval as necessary
• Continuously drive for efficiency, improvements and excellence in service delivery

Core Competences

• • Charging System Solutions and/or Billing Solutions
  • Experience in IT Environment/ VAS products, Service layers
  • Experience in administration of UNIX machines
  •.Knowledge of Solaris, UNIX, TCP/IP, Oracle and Java 
  • Knowledge of Oracle and HP HW maintenance 
  • Good knowledge of GSM, GPRS , Networking , Network Management , database handling, System admin

Minimum Qualification and Experience Requirements

Preferred Qualification and Experience Requirements

• A good knowledge of MSTOP, Operation Services and Shared Solutions Services
• Solid presentation and communication skills and the ability to share your knowledge
• Good financial understanding and cost awareness
• Good understanding of Ericsson

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