PRINCIPAL CONSUMER AFFAIRS OFFICER III- (ONE POST)

The Tanzania Communications Regulatory Authority (TCRA) hereby invites applications from suitably qualified Tanzanians to fill the following vacant posts in its establishment

PRINCIPAL CONSUMER AFFAIRS OFFICER III- (ONE POST)

(i) Job Purpose:

To provide effective resolution of complaints and disputes from consumers of regulated communications services and products.

(ii)        Person Specifications

A:     Essential:

Qualifications:

A Masters Degree in Business Administration(Marketing)

Experience:

A minimum of six (6) years post qualification experience in a related field. Having worked in a regulatory or a communications environment will be an added advantage

Skills/Abilities:

·         Excellent command of English and Kiswahili languages

·        Computer skills/ PC knowledge such as micro soft packages

·      Interpersonal skills

·      Organizational skills

·      Analytical skills

·      Multi –tasking

·      Communication skills

·      Feedback capabilities

·      Knowledge of ICT industry

·      Demonstrated ability to work both independently and in a team

·      Ability to plan, organize and manage complex and delicate tasks

·      Results and performance driven with commitment to realization of the Authority’s

Strategic objectives

·      Readiness to work beyond official office hours

·      Proactive, attention to detail and ability to work under pressure

B: Desirable:

^§    Good knowledge of the Industry

^§    Experience in research related activities

^§    Experience in ICT’s Regulations

(iii)  Duties and Responsibilities:

·      Provides expert guidance in investigations and dispute resolutions for consumers of the regulated communications services and products.

·      Provides evidence based with quality assurance in decision making in the resolutions.

·      Handles consumer complaints per the TCRA consumer complaints handling mechanism

·      Conducts investigation on complaints lodged to the Authority

·      Trains employees on investigation techniques, decision making within Authority’s jurisdiction.

·      Handles research and analysis within area of expertise reflecting organizational objectives;

·      Participate sin periodic researches and surveys on relevant consumer issues

·      Participates in the Management of the TCRA manned consumer call centre

·      Performs any other duties pertaining to consumer affairs issues as may be assigned by supervisors