SENIOR CONSUMER AFFAIRS OFFICER II- (ONE POST)

The Tanzania Communications Regulatory Authority (TCRA) hereby invites applications from suitably qualified Tanzanians to fill the following vacant posts in its establishment

SENIOR CONSUMER AFFAIRS OFFICER II- (ONE POST)

(i) Job Purpose:

To provide effective resolution of complaints and disputes from consumers of regulated communications services and products.

(ii)Person Specifications

A:  Essential:

Qualifications:

A Masters Degree in Business Administration(Marketing); and Commercial Law

Experience:

A minimum of four (4) years post qualification experience in a related field. Having worked in a regulatory or a communications environment will be an added advantage


Skills/Abilities:

• Excellent command of English and Kiswahili languages

• Computer skills/ PC knowledge such as micro soft packages

• Interpersonal skills

• Organizational skills

• Analytical skills

• Multi –tasking

• Communication skills

• Feedback capabilities

• Knowledge of ICT industry

• Demonstrated ability to work both independently and in a team

• Ability to plan, organize and manage complex and delicate tasks

• Results and performance driven with commitment to realization of the Authority’s

Strategic objectives

• Readiness to work beyond official office hours

• Proactive, attention to detail and ability to work under pressure


B: Desirable:

 Good knowledge of the Industry

 Experience in research related activities
 Experience in ICT’s Regulations

(iii) Duties and Responsibilities:

• Processes consumer complaints

• Conducts investigations over complaints lodged to the Authority

• Provides evidence based with quality assurance in decision making in the resolutions.

• Supervises TCRA manned consumer call centre staff

• Handles research and analysis within the area of expertise reflecting organizational objectives

• Performs any other duties pertaining to consumer affairs issues as may be assigned by your supervisors

General Terms and Conditions of Service

1. Term of Office: all posts carry a competitive remuneration package as per the approved salary structure of the TCRA;

2. Other terms and conditions of service are as promulgated in Staff Circulars; and the Staff and Financial Regulations of the Authority;

3. Legal Requirement: All officers of the Authority are required to observe the Code of Conduct made under Section 10. – (1) of the TCRA Act 2003; observe provisions of Sections 11 of the Act relating to Conflict of interest; and Section 12. – (2) of the Act relating to employment and/or financial interest with any of the regulated service providers.

All applications including copies of relevant certificates and latest CVs should be addressed to the undersigned so as to reach him not later than 14th February, 2014. The CV should include addresses of two referees one of them being the current or latest employer. The post applied for should be clearly marked on top of the envelope.

TCRA is an equal opportunity employer

Director General,

Tanzania Communications Regulatory Authority,

P.O. Box 474,
DAR ES SALAAM