TCRA JOBS JAN 2014

The Tanzania Communications Regulatory Authority (TCRA) hereby invites applications from suitably qualified Tanzanians to fill the following vacant posts in its establishment

PRINCIPAL ECONOMIST III- (ONE POST)

(i)  Job Purpose:

To provide economic analysis services to the Authority to aid interpretation of economic relationships in the regulatory process.

(ii) Person Specifications

A:  Essential:

Qualifications:

A Masters Degree in Economics

Experience:

A minimum of six (6) years post qualification experience in a related field. Having worked in a regulatory or a communications environment will be an added advantage


Skills/Abilities:

Excellent command of English and Kiswahili languages

Computer skills/ PC knowledge such as micro soft packages, peach tree, multimedia packages i.e Adobe Premier Pro etc

Interpersonal skills

Organizational skills

Analytical skills

Multi –tasking

Communication skills

Feedback capabilities

Knowledge of ICT industry

Demonstrated ability to work both independently and in a team

Ability to plan, organize and manage complex and delicate tasks

Results and performance driven with commitment to realization of the Authority’s

Strategic objectives

Readiness to work beyond official office hours

Proactive, attention to detail and ability to work under pressure

B: Desirable:

Good knowledge of the Industry

Experience in research related activities

Experience in ICT’s Regulations

(iii) Duties and Responsibilities:

Analyses tariffs, rates, commissions and other charges for the postal and telecommunication

Undertake economic/ financial analysis of projects and programmes submitted by operators

Evaluates economic/financial impact of the Authority’s regulatory policies on sector stakeholders

Carries out economic/financial studies and research on the postal, telecommunication and broadcasting systems;

Maintains a system for continuously providing the Authority with economic/financial data for formulation of regulatory policies and guidelines;

Performs any other duties pertaining to economic/financial analysis as may be assigned by your supervisors

PRINCIPAL CONSUMER AFFAIRS OFFICER III- (ONE POST)

(i) Job Purpose:

To provide effective resolution of complaints and disputes from consumers of regulated communications services and products.

(ii) Person Specifications

A: Essential:

Qualifications:

A Masters Degree in Business Administration(Marketing)

Experience:

A minimum of six (6) years post qualification experience in a related field. Having worked in a regulatory or a communications environment will be an added advantage


Skills/Abilities:

Excellent command of English and Kiswahili languages

Computer skills/ PC knowledge such as micro soft packages

Interpersonal skills

Organizational skills

Analytical skills

Multi –tasking

Communication skills

Feedback capabilities

Knowledge of ICT industry

Demonstrated ability to work both independently and in a team

Ability to plan, organize and manage complex and delicate tasks

Results and performance driven with commitment to realization of the Authority’s

Strategic objectives

Readiness to work beyond official office hours

Proactive, attention to detail and ability to work under pressure


B: Desirable:

Good knowledge of the Industry

Experience in research related activities
Experience in ICT’s Regulations

(iii) Duties and Responsibilities:

Provides expert guidance in investigations and dispute resolutions for consumers of the regulated communications services and products.

Provides evidence based with quality assurance in decision making in the resolutions.

Handles consumer complaints per the TCRA consumer complaints handling mechanism

Conducts investigation on complaints lodged to the Authority

Trains employees on investigation techniques, decision making within Authority’s jurisdiction.

Handles research and analysis within area of expertise reflecting organizational objectives;

Participate sin periodic researches and surveys on relevant consumer issues

Participates in the Management of the TCRA manned consumer call centre

Performs any other duties pertaining to consumer affairs issues as may be assigned by supervisors

SENIOR CONSUMER AFFAIRS OFFICER II- (ONE POST)

(i) Job Purpose:

To provide effective resolution of complaints and disputes from consumers of regulated communications services and products.

(ii)Person Specifications

A:  Essential:

Qualifications:

A Masters Degree in Business Administration(Marketing); and Commercial Law

Experience:

A minimum of four (4) years post qualification experience in a related field. Having worked in a regulatory or a communications environment will be an added advantage


Skills/Abilities:

Excellent command of English and Kiswahili languages

Computer skills/ PC knowledge such as micro soft packages

Interpersonal skills

Organizational skills

Analytical skills

Multi –tasking

Communication skills

Feedback capabilities

Knowledge of ICT industry

Demonstrated ability to work both independently and in a team

Ability to plan, organize and manage complex and delicate tasks

Results and performance driven with commitment to realization of the Authority’s

Strategic objectives

Readiness to work beyond official office hours

Proactive, attention to detail and ability to work under pressure


B: Desirable:

Good knowledge of the Industry

Experience in research related activities
Experience in ICT’s Regulations

(iii) Duties and Responsibilities:

Processes consumer complaints

Conducts investigations over complaints lodged to the Authority

Provides evidence based with quality assurance in decision making in the resolutions.

Supervises TCRA manned consumer call centre staff

Handles research and analysis within the area of expertise reflecting organizational objectives

Performs any other duties pertaining to consumer affairs issues as may be assigned by your supervisors


POSTAL AFFAIRS OFFICER-GIS (ONE POST)

(i) Job Purpose:

To administer the National Addressing and Postcode GIS database.

(ii)Person Specifications

A:  Essential:

Qualifications:

A bachelors degree in GIS, or Geometrics, or Geo-informatics or Geography

Experience:

A minimum of three (3) years post qualification experience in a similar job. Having worked in a regulatory or a communications environment will be an added advantage

Skills/Abilities:

Excellent command of English and Kiswahili languages

Computer skills/ PC knowledge such as micro soft packages

Interpersonal skills

Organizational skills

Analytical skills

Multi –tasking

Trainable and fast to learn

Communication skills

Feedback capabilities

Knowledge of ICT industry

Demonstrated ability to work both independently and in a team

Readiness to work beyond official office hours

Proactive, attention to detail and ability to work under pressure

B: Desirable:

Good knowledge of the Industry

Good command of both Swahili and English

(iii) Duties and Responsibilities:

Performs daily processes as per checklist and procedure to ensure that GIS system is timely available to users and stakeholders

Prepares and produces reports, maps, charts and information to users and management to ensure they have up to date data and information

Performs monitoring troubleshooting and problem solving, performance tuning of the National Addressing Database systems

Gathers, verifies and analyzes spatial data from the postcode key stakeholders and determines how best information can be stored into the National Addressing and Postcode Database system and retrieved accordingly

Carries out maintenance of the National Addressing Database to include backup and restore to ensure data availability and business continuity plans

Performs any other duties related to the above as may be assigned by the supervisors

CONSUMER AFFAIRS ASSISTANT (TWO POST)

(iii) Job Purpose:

To create interactivity with consumers and general public through an accessible, real time, retrievable and cost free means of receiving complaints from consumers of regulated communications services and products.

(iv) Person Specifications

A:  Essential:

Qualifications:

Certificate in Business Management, Sales, Marketing or Business related field

Experience:

Experience of at least three (3) years in a similar job. Having worked in a regulatory or a communications environment will be an added advantage


Skills/Abilities:

Excellent command of English and Kiswahili languages

Computer skills/ PC knowledge such as micro soft packages

Customer service skills

Problem solving skills

Analytical skills

Listening skills

Multi –tasking

Trainable and fast to learn

Communication skills

Feedback capabilities

Knowledge of ICT industry

Demonstrated ability to work both independently and in a team

Readiness to work beyond official office hours

Proactive, attention to detail and ability to work under pressure

B: Desirable:

Good knowledge of the Industry

Good command of both Swahili and English

(iii) Duties and Responsibilities:

Receives, responds and records all voice calls to the Call Centre

Receives, responds and records all text messages sent through official sms and email platform

Attends and records all complaints from walk-in complainants

•  Provides guidance to  complainants  on the  laid-down complaint procedure

Follows up and closes all lodged complaints

Prepares individual daily, weekly and monthly reports indicating the status of each complaint

Performs any other duties related to the above as may be assigned by the supervisors

General Terms and Conditions of Service

1. Term of Office: all posts carry a competitive remuneration package as per the approved salary structure of the TCRA;

2. Other terms and conditions of service are as promulgated in Staff Circulars; and the Staff and Financial Regulations of the Authority;

3. Legal Requirement: All officers of the Authority are required to observe the Code of Conduct made under Section 10. – (1) of the TCRA Act 2003; observe provisions of Sections 11 of the Act relating to Conflict of interest; and Section 12. – (2) of the Act relating to employment and/or financial interest with any of the regulated service providers.

All applications including copies of relevant certificates and latest CVs should be addressed to the undersigned so as to reach him not later than 14th February, 2014. The CV should include addresses of two referees one of them being the current or latest employer. The post applied for should be clearly marked on top of the envelope.

TCRA is an equal opportunity employer

Director General,

Tanzania Communications Regulatory Authority,

P.O. Box 474,
DAR ES SALAAM

TCRA JOBS JAN 2014 TCRA JOBS JAN 2014 Reviewed by Unknown on 6:49:00 AM Rating: 5

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