CONSUMER AFFAIRS ASSISTANT (TWO POST)

The Tanzania Communications Regulatory Authority (TCRA) hereby invites applications from suitably qualified Tanzanians to fill the following vacant posts in its establishment

CONSUMER AFFAIRS ASSISTANT (TWO POST)

(iii) Job Purpose:

To create interactivity with consumers and general public through an accessible, real time, retrievable and cost free means of receiving complaints from consumers of regulated communications services and products.

(iv) Person Specifications

A:  Essential:

Qualifications:

Certificate in Business Management, Sales, Marketing or Business related field

Experience:

Experience of at least three (3) years in a similar job. Having worked in a regulatory or a communications environment will be an added advantage


Skills/Abilities:

• Excellent command of English and Kiswahili languages

• Computer skills/ PC knowledge such as micro soft packages

• Customer service skills

• Problem solving skills

• Analytical skills

• Listening skills

• Multi –tasking

• Trainable and fast to learn

• Communication skills

• Feedback capabilities

• Knowledge of ICT industry

• Demonstrated ability to work both independently and in a team

• Readiness to work beyond official office hours

• Proactive, attention to detail and ability to work under pressure

B: Desirable:

 Good knowledge of the Industry

 Good command of both Swahili and English

(iii) Duties and Responsibilities:

• Receives, responds and records all voice calls to the Call Centre

• Receives, responds and records all text messages sent through official sms and email platform

• Attends and records all complaints from walk-in complainants

•  Provides guidance to  complainants  on the  laid-down complaint procedure

• Follows up and closes all lodged complaints

• Prepares individual daily, weekly and monthly reports indicating the status of each complaint

• Performs any other duties related to the above as may be assigned by the supervisors

General Terms and Conditions of Service

1. Term of Office: all posts carry a competitive remuneration package as per the approved salary structure of the TCRA;

2. Other terms and conditions of service are as promulgated in Staff Circulars; and the Staff and Financial Regulations of the Authority;

3. Legal Requirement: All officers of the Authority are required to observe the Code of Conduct made under Section 10. – (1) of the TCRA Act 2003; observe provisions of Sections 11 of the Act relating to Conflict of interest; and Section 12. – (2) of the Act relating to employment and/or financial interest with any of the regulated service providers.

All applications including copies of relevant certificates and latest CVs should be addressed to the undersigned so as to reach him not later than 14th February, 2014. The CV should include addresses of two referees one of them being the current or latest employer. The post applied for should be clearly marked on top of the envelope.

TCRA is an equal opportunity employer

Director General,

Tanzania Communications Regulatory Authority,

P.O. Box 474,
DAR ES SALAAM