Manager - Smile Retail (OPCO) - Dar-es-Salaam

Our client Smile Communications Ltd is bringing about an internet revolution with the introduction of its 4G LTE super fast, high quality and reliable internet access services. Smile is looking for a number of highly experienced, talented and committed individuals to join their team. Smile is an equal opportunity employer.

Reports to: OPCO Head of Distribution & Sales

Mission/ Core purpose of the Job:

• Provide leadership, direction and development to all aspects of the Smile Retail (Smile shops and kiosks) function in the OPCO.
• Implement the Group sales and distribution framework, strategy, processes, policies and standards in the OPCO, adapting them to local priorities and circumstances, for the Smile Retail channel.
• Ensure the development and implementation of local Smile Retail plans which are embedded in the OPCO’s distribution and sales roadmap.
• Optimize the existing markets through effective Smile Retail channel rollout, management, merchandising and distribution.
• Develop and manage the Smile Retail organization in the OPCO.
• Propose and agree with the OPCO Head of Distribution & Sales and Group commercial objectives to the OPCO Retail organization, forecast and monitor results.
• Conduct regular Continuous Improvement reviews with OPCO Retail team members.
• Manage the applicable OPCO governance and approval processes relevant to the Smile Retail channel.
• Ensure the OPCO Retail organization behaves with ethics and efficiency.
• Ensure the different OPCO distribution and sales regions/ logistics units operate under the strict guidelines set by the Group (strategy, policies and processes), for the Smile Retail channel.
• Establish and monitor service levels/ standards to ensure that OPCO operational KPIs meet Group standards, for the Smile Retail channel.
• Provide superior customer service in line with Smile’s brand promise in all Smile Retail POS.
• Manage local relationships (e.g. logistics partners).
• Deliver the sales revenues (excluding interconnect), cost of sales and OPEX targets as per the approved OPCO budget, for the Smile Retail Channel.

Key Performance Areas:

• Optimal Smile Retail presence throughout Smile’s coverage area.
• Optimal mix between Smile shops and kiosks; as well as between fully owned POS and controlled POS under franchise agreement.
• Superior level of customer service in line with Smile’s brand promise.
• Effective logistics network.
• Organisation effectiveness.
• Effective management of key local partners.
• OPCO revenue and EBIDTA targets.

Qualifications:

Education:

• Bachelors plus MBA or MA/MSc in relevant subject required.
• Fluent in English (spoken and written).

Experience:

• 10 years of experience in B2C FMCG sales & distribution and customer service to the consumer market with a minimum of 5 years in the telecom industry.
• Experience should include a few years of operational sales “in a shop” (not HQ function).
• Experience in B2B sales is a plus.
• Experience in marketing is a plus.

Knowledge:

• Strong sales, retail and customer service background.
• Telecom background.
• Sub-Saharan African experience is a must.

Skills / physical competencies:

• Strong leadership skills.
• Strong organizational skills including a superior attention to details.
• Excellent analytical and problem solving skills.
• Strong project management and communications skills.
• Strong process focus/ mindset.
• Proven ability to manage multiple priorities simultaneously.
• Demonstrated influencing and negotiation skills.
• Strong self starter, able to drive initiatives independently.Operational OPCO role based in country with significant time spent in the field (i.e. not in the office).
• Regular travel in country.

How to Apply:

Please follow the instructions as stated below as failure to do so could lead to disqualification.

1. Send an Application letter and CV/Resume.

2. Merge these two documents into one document in either word or pdf format.

3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.

4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to smilejobstz@nftconsult.com

5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.

Apply before:
15 Mar, 2013