Senior Systems Engineer

Seven Seas Technologies is a leading provider of integrated business and technology solutions across Africa in the Financial, Telecom, Real Estate, Service Industries and Government.

We work in partnership with global technology industry leaders in collaborative synergies with domain & technology centric eco-system partners.

We deliver business value to customers through a combination of process excellence, quality frameworks and Service Delivery innovation.

Our core motivation is defining service excellence in technology driven business solutions.

Due to rapid expansion, we are seeking results oriented, highly motivated and enthusiastic individuals to fill the following vacant position;

Senior Systems Engineer

Ref: SST/KE/SE/2012

Reporting to the Internal IT Manager, the Senior Systems Engineer will be responsible for providing onsite and remote support to clients and staff.

Key responsibilities

• Provide real time resolution to escalated customer support inquiries;
• Ensure continuous monitoring of customer issues until they are resolved;
• Carry out proactive hardware maintenance and monitor all hosted equipment;
• Understand and convert customer technical requirements to solutions;
• Ensure IT policies and processes are followed at all times;
• Provide all pre-sales requirements to client proposals and ensure quality is maintained; and
• Manage and execute technical lead generation activities in liaison with the sales team to ensure departmental sales objectives are met.

Qualifications and experience

• Bachelors degree in Information Technology, Computer Science or other relevant field;
• ITIL training and certification;
• Experience in preparing technical solution briefs;
• At least 5 years of experience in a technical environment; and
• Technical Sales experience will be an added advantage.

For the above position, you require to have strong planning and organizing skills with excellent verbal and written communication.

You must demonstrate the ability to work in a highly driven environment, be results oriented and an innovative thinker.

If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the above criteria, submit your application with a detailed CV, quoting the reference number to talent@sevenseastech.com or to our career website www.sevenseastech.com on or before 15th February 2012