Effective management of the business unit financial performance
Revenue Growth :
- Organic Growth achieved against budget
- Escalations achieved against budget
Gross Margin Improvement :
- Direct Labour control / % improvement
- Direct Other cost reduction / % improvement
- Contract profitability against budget
Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour.
Pbita improvement / budget achievement :
Overhead cost control :
- Overhead % compared with budget
- Overhead cost reduction
- Effective management of operations and provision of technology products
Quality of Service :
- Quality Audit rating, correction plan in place and implemented
- Conduct and oversee quality controls and inspections (including sub contractors
Maintain and develop integrated solutions and services.
- Effective management and utilization of staff
- Effective Organisation
- Staff turnover analysis, proper allocation of staff to work flow and job requirements.
- Cost effective utilization of billable hours
Development
- Succession Planning and Employment Equity
- Attendance of subordinates at scheduled training interventions, meeting of employment equity goals, succession planning.
Leadership
- Staff motivation levels
- Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
- Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
- Effective management of operations
- Managing the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract
Client retention and customer service levels
- Ensuring that all required formal customer meeting are scheduled, attended and minuted.
- Maintenance of positive customer relationships
- Quality Management/Ops Process management – adherence to quality standard
- Conduct and oversee quality controls and inspections (including sub-contractors)
Shared Best Practice
- Specific examples of implementation of BP from other regions
- Effective development and implementation of specialized, customized solutions
Customer Focus :
- Retention and customer satisfaction ratings improved
- Maintenance of positive customer relationships
- Provision of a customized solution
- Understanding of customer risks and needs
To manage the provision of quality technology solutions to customers, meeting risk needs and security considerations, and to ensure the achievement of budgeted financial targets and satisfied customers.
Desired Skills and Experience
- B.Com (or equivalent) qualification an advantage
- Minimum 5-10 years’ experience in senior management.
Knowledge of:
- Technology products and services
- Risk Assessments
- Tanzanian security legislation
- G4S Operational Policy and procedures
- G4S HR Policy and procedures
- Health and Safety legislation
Must have the ability to:
- Lead People
- Manage Professionally
- Negotiatiing skills
- Awareness of Market Environment
- Delivery Strategy
- Managing Conflict
- Communication (Written and Verbal)
• Computer literacy
• Financial skills
• Risk identification
• Financial skills
• Risk identification
Head of Security Systems at G4S Tanzania
Reviewed by Unknown
on
6:45:00 AM
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