Posting Range:26/09/2012 - 12/10/2012
Description
Main accountabilities
Transaction Processing
• Check and ensure that all entries are duly signed before processing. Ensure laid down procedure especially FTOS is observed.
• Ensure all items being sent to other depts are recorded /scheduled and have a Rotation number. Keep a control copy to track Turn Around Time (TAT). Chase for acknowledgements for outstanding control sheets. Escalate to Team Leader if not resolved.
• Work on all instructions immediately upon receipt to avoid loss of business due to delays. Finish all the day's work within the normal working hours.
• Where applicable, carry out the sampling of cashiers' vouchers and account opening mandates before they are sent to Record Management dept for archiving. ( mini call-over)
Rigour
• Conduct Snap checks as assigned
• Hold keys for the Strong Room
• Hold keys for the Strong Room
Branch Administration
• Always practice the tenets of TCF
• Respond to telephonic customer inquiries.
• Act as principle point of contact between retail and operations through escalating all Back Office inquiries to the relevant depts and tracking turn around time.
• Respond to telephonic customer inquiries.
• Act as principle point of contact between retail and operations through escalating all Back Office inquiries to the relevant depts and tracking turn around time.
Customer Service
• Receive, open and sort internal mail not marked confidential and deliver to the relevant areas for follow up action.
• Ensure all outgoing mail from the branch is collected by the external provider daily. Follow up with the provider when items are not collected timely.
• Complete daily/ monthly / quarterly/annual returns for signoff by the Team Leader.
• Ensure all outgoing mail from the branch is collected by the external provider daily. Follow up with the provider when items are not collected timely.
• Complete daily/ monthly / quarterly/annual returns for signoff by the Team Leader.
System Administration
• Act as one of the Systems Administrator for Start and End of Day and user maintenance.
• Report
all branch system failures to local IT help desk. Conduct system checks
as directed by IT and ensure any unresolved issues are taken up by IT.
Escalate outstanding issues to the Team Leader/Branch Manager when
required.
Sales Leads
• Identify and provide sales leads to Customer Advisors
Qualifications
Technical skills / Competencies
• Excellent communication skills especially verbal
• Listening and questioning skills
• Good PC key board skills
• Good telephone skills
Knowledge, Expertise and Experience
• Knowledge of all the Bank's retail product
• Knowledge of all the Bank's retail product
Qualifiucation - A MUST
Diploma or Degree in relevant field
Credit or better in 5 O'levels including English and Mathematics or Commerce
RETAIL SUPPORT-MAZABUKA
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