Enterprise Solution Support B2B Job at Tigo Tanzania

Role Purpose Responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. Must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle. Key Responsibilities • Prepare and manage project plans for delivery of Enterprise solutions to customers and partner. • Prepares technical presentations and demonstrations for TIGO sales team to ensure they understand product operation and customer value that meets the customers' needs. • Develop, identify and create solutions for new business opportunity. • Assists Key Account Managers in analysing customers' current and future business needs, from a technical perspective and recommends solutions. • Prepares cost estimates for customer business solutions as part of customer proposals tender responses • Forecast for Capacity requirements for both National, Cross border connectivity for B2B requirements. • Ensure customer SLA are met by working closely with the Factory Team. Set up policies/procedures with Factory/SCM/Legal team to ensure that partners/resellers of Enterprise solutions are properly managed when connecting to Tigo Network. • Analyze ongoing and future technological solutions that may cater for customer requirements. • Benchmark services offered by Tigo with competitors. • Consolidate corporate local and global projects plans and follow-up. • Assist Corporate Sales engineers on service delivery for different solutions/requests from their clients. Position Requirements • University degree in technology / engineering or related area, MBA is desired. • At least 4+ years relevant experience in telecom industry in B2B solutions. • Experience and familiarity of our products and line of business a plus • Data sales experience or a related field is strongly preferred • Familiar with common industry solutions, such as: IPPBX, Unified Communication, Storage, enterprise data centre. • Knowledge and understanding with enterprise communication development and related solutions • Have experience in industry ICT integration, have the ability to independently design the solution that provides end to end solution integration; • IP Networking knowledge and experience. • Knowledge and experience on transport network and operations. APPLY