PRODUCT SPECIALIST

Sandvik seeks:

Product Specialist – HRCM

The role:

Responsible for providing quality technical support and for developing the technical competencies of internal and external customers related to Hard Rock Continuous Mining Products

Main Responsibilities:

• Provide technical support to end users, operators, and service personnel.
• Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operation.
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
• Review spare parts recommendations with Parts BLM organization
• Compile Strategic Stock Requests
• Provide information on accuracy of Machine Life Operating Costs (MLOC) to PLM
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
• Support for Projects division.
• Provide on-site technical assistance to operate and maintain equipment on project basis.
• Root Cause Failure Analysis
• Customization and Improvements to Service Job Plans
• Ensure Continuous Improvement with regard to performance of HRCM equipment
• Effective management of quotations and invoicing for work done

Competencies:

• Core application systems
• Computer Literacy
• Engineering Drawings
• Knowledge of Product Line
• Effective Communication
• Customer Interaction
• Employee Health and Safety
• Project Management
• End User TrainingRoot Cause Failure Analysis

Your profile:

• Must have experience with Operational, Maintenance and Engineering aspects of HRCM mining equipment.
• An appropriate college education with Artisan qualification.
• Driver's License
• Certified Medically fit to work underground

Other Information:

• This position will require extensive travelling
• This position will require the successful incumbent to provide afterhours support (telephonic and on-site).

Location:

Jet Park

Who may apply:

All applicants outside South Africa must ensure that they are able to secure a work permit and permanent residence prior to applying for any advertised positions.

How to apply:

Please apply online through Sandvik website www.sandvik.com/career.

If you have any further queries, please contact us on 0800 331 331.

Applications close: 20 September 2016

Job Reference No. 346409

Recruiter: Lindi Nhlapo

Sandvik is committed to representivity in the composition of its employees and the creation of job opportunities across all sectors of the South African population.

Deadline: 20 Sep
Job-ID: 346409

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