Sandvik seeks:
Product Specialist – HRCM
The role:
Responsible for providing quality technical support and for developing the technical competencies of internal and external customers related to Hard Rock Continuous Mining Products
Main Responsibilities:
  • Provide technical support to end users, operators, and service personnel.
  • Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operation.
  • Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
  • Review spare parts recommendations with Parts BLM organization
  • Compile Strategic Stock Requests
  • Provide information on accuracy of Machine Life Operating Costs (MLOC) to PLM
  • Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
  • Support for Projects division.
  • Provide on-site technical assistance to operate and maintain equipment on project basis.
  • Root Cause Failure Analysis
  • Customization and Improvements to Service Job Plans
  • Ensure Continuous Improvement with regard to performance of HRCM equipment
  • Effective management of quotations and invoicing for work done
  • Core application systems
  • Computer Literacy
  • Engineering Drawings
  • Knowledge of Product Line
  • Effective Communication
  • Customer Interaction
  • Employee Health and Safety
  • Project Management
  • End User TrainingRoot Cause Failure Analysis
Your profile:
  • Must have experience with Operational, Maintenance and Engineering aspects of HRCM mining equipment.
  • An appropriate college education with Artisan qualification.
  • Driver's License
  • Certified Medically fit to work underground
Other Information:
  • This position will require extensive travelling
  • This position will require the successful incumbent to provide afterhours support (telephonic and on-site).
Jet Park
Who may apply:
All applicants outside South Africa must ensure that they are able to secure a work permit and permanent residence prior to applying for any advertised positions.
How to apply:
Please apply online through Sandvik website www.sandvik.com/career.
If you have any further queries, please contact us on 0800 331 331.
Applications close: 20 September 2016
Job Reference No. 346409
Recruiter: Lindi Nhlapo
Sandvik is committed to representivity in the composition of its employees and the creation of job opportunities across all sectors of the South African population.
Deadline: 20 Sep
Job-ID: 346409
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