Tangazo la Kazi Benki ya Posta , Sep 15 2015

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly
organized Banking Operations Officers ( 3 positions) to join the Technology and
Operations team. That, the work stations are Babati and Songea.

Reporting Line : Branch Manager (BM)

Locations : Babati and Songea

Work Schedule : As per TPB Staff regulations
Division : Branches
Salary : Commensurate to the Job Advertised
Essential Duties and Responsibilities:-
 Guide prospective customers who come over the counter for enquiries.
 Coordinate all counter activities while ensuring that quality service is provided
to customers.
 Receive Cash and Cheque deposits
 Posting Transactions
 Verify teller proof of cash and teller proof of cheques against actual documents
by ticking and signing the printouts.
 Scrutinize internal vouchers to ensure that they are properly drawn and
Tanzania Postal Bank is an established Bank by
the Act No. 11 of 1991 as amended by Act No. 11
of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates
value for our stakeholders through innovative
products.
TPB is a Bank, whose vision is “to be the leading
bank in Tanzania in the provision of affordable,
accessible and convenient financial services”. As
part of effective organizational development and
management of its human capital in an effective
way, TPB commits itself towards attaining,
retaining and developing the highly capable and
qualified workforce for TPB betterment and the
Nation at large.
authorized in line with the approval limits.
 Handle Foreign Exchange Transactions
 Cross sell Banks Products to Customers
 Affixing photographs in new/continuation customer pass books
 Correspond with Cards custodians on issues relating to ATM cards, check
reports in order to solve customer complaints.
 Any other duties as may be assigned by Supervisor/BFO from time to time.
 Comply with the Policies and standards, Local laws and Regulations, Controls
and Procedures of the Bank.
 Report Suspicious Transactions
 Ensure you comply with Money Laundering Prevention as per Bank Policy, Know
your Customer(KYC)/Customer Due Diligence (CDD)
 Issue new passbooks and ID cards to new customers.
 Scrutinizing and short casting customers passbooks before making payment on
customer’s accounts
 Computing and charging commissions, interest and all other bank charges on
customers.
 Fill delivery notes/registers for items moved from one office to another by post
of dispatch.
 Balancing teller’s cash at the closure of business daily.
 Check and sign back-office entries raised by the respective clerks/tellers.
 Prepare Bank reconciliation statement timely and accurately.
 Reconcile and clear all suspended transactions
 Filing/bundling records for safe keeping in the record rooms.
KEY DUTIES:
 To serve customer effectively
 Posting transactions
 Coordinate all counter activities while ensuring that quality service is provided
to customers
CONTRIBUTES TO
 Customer – Service Delivery/Enquiries
 Efficient and Quality Service to Customers
KEY PERFORMANCE INDICATORS
 Customer Satisfaction
 Individual Productivity and Turnaround time
 Minimum Cash Differences
 Accuracy of Transactions Postings
EXPERIENCE AND KNOWLEDGE REQUIRED:
Education:
Bachelor’s degree/Advanced Diploma in Banking, Economics, Commerce,
Business Administration, Finance, Accounting from any recognized University or
equivalent qualification.
Experience:
 At least 1 - 3 years of relevant Banking Experience
 Working knowledge of Equinox Functionality
 Computer literate is desirable.
Performance Measures
 Ensure quality services to customers
 Collection of all commissions, fees and charges at 100%
 Increase of transactions and Deposit values as per strategic plan
 Daily Days work balanced, verified and signed
 Ensure adherence to TPB core values
 Reconcile all accounts and prepare required reports
 Compliance with service delivery standards

The position will attract a competitive salary package, which include benefits.
Applicants are invited to submit their resume (indicating the position title in the
subject heading) via e-mail to: recruitment@postalbank.co.tz. Applications via
other methods will not be considered. Applicants need to submit only the
Curriculum Vitae (CV) and the letter of applications starting the job advertised and
the location. Other credentials will have to be submitted during the interview for
authentic check and other administrative measures and should not in any way be
attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very
committed to environmental, health and safety Management.
Tanzania Postal Bank has a strong commitment to environmental, health and
safety management. Late applications will not be considered. Short listed
candidates may be subjected to any of the following: a security clearance; a
competency assessment; physical capability assessment and reference checking.

AVOID SCAMS: NEVER pay to have your CV / Application pushed forward.
Any job vacancy requesting payment for any reason is a SCAM. If you are
requested to make a payment for any reason, please use the Report Abuse, or call
+255 22 2110621-2 to report the scam. You also don’t need to know one in TPB to
be employed. TPB is merit based institution and to achieve this vision, it always go
for the best

 Please forward your applications before 27th September, 2015