Customer retention specialist - Tigo Tanzania

Ensure on reducing customer and revenue churn by means of innovative strategies, and synergies with other departments.

Key Responsibilities

• Prepare, track and analyse churn KPI on daily basis.

• Research the reasons of churn

• Elaborate strong and operational strategy to fight against churn

• Design suitable offers and services and follow their implementation with dedicated team

• Review and improve management of customer lifecycle

• Work in synergies with several departments (Go to Market, Analytics, Customer operations, etc.) to reach the churn rate objectives

• Work on predictive churn and mechanisms to control it

• Retain customers thanks to all of the above

Position Requirements

• 1-3 years of relevant work experience.

• Experience in Analytics and/or operational marketing.

Customer retention specialist