Reservation and Ticketing Supervisor

Country TANZANIA City Dar es Salaam Department Global Sales Closing date 17 April 2015

Job Purpose Successful candidate will supervise all activities to optimize all guest interactions and satisfaction whilst ensuring compliance with all Etihad ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations. Ensure team compliance with all Etihad reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc.) Responsibilities   Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield   and volume targets Handle day-to-day problem resolution, escalating to higher levels as required Keep up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner Responsible and accountable for identifying safety risks in accordance with risk assessment process, and ensures that adequate risk mitigation steps are appropriately implemented in order to ascertain safety within the workplace Requirements Education & Experience: High school graduate with three to five years airline or travel agency experience in a reservations and ticketing role with at least two years in supervisory role. Experienced in Sabre would be preferred. Training & Knowledge: Courses in reservations and ticketing Airline advanced passenger tariff and pricing course Recognized IATA or knowledge in rules and regulation of airline restrictions Ability to work under pressure and to short lead times Able to work on own initiative Good PC skills include Word, Excel, PowerPoint, Internet Fluency in English both written and spoken The Individual The Individual should have the right to live and work in Tanzania.

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