Export Manager at Hays - Dar es Salaam

Export Manager 

Key responsibilities:

· Handle service escalation requests from internal/external customers
· Monitor Business Metrics & constantly identify areas of Improvement
· Ensure continuous improvement in quality in delivery from GSC team
· Identify pain areas for the Cluster and work on improvements plans
· Develop and implement projects to improve the cluster score card and baseline for 
Process measures
· Jointly work with the clusters to identify improvement projects that can add value to the Commercial and business prospects to the clusters.
· Enhance Customer Experience and instill a customer focused mindset within the team
· Deploy and demonstrate the company’s values based leadership
· Accountable to Motivate, coach and empower staff
· Accountable for improvement and development of second level management such as team leaders and Process experts
· Deliver customer experience and Customer charter as outlined by HQ Centre Customer Service
Performance Expectation:
· End Customer Satisfaction
· Customer Satisfaction Survey scores
· Cluster Score card Improvements
USD savings generated
· Process Standardization and Efficiency gains
· Cluster Customer Service Manager’s feedback.
· Employee Engagement Survey and Attrition
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