COMPLAINTS MANAGER

The Social Security Regulatory Authority (SSRA) was established under the Social Security Regulatory Act No. 8 of 2008 as amended by Social Security Laws (Amendments) Act No. 5 of 2012. The main objective of SSRA is to regulate the Social Security Sector and providing for related matters. In light of its legal mandate provided, the Authority plays an important role in regulating and supervising the provision of social security services that greatly influence socio-economic and general well-being of Tanzanians. SSRA is now looking for energetic, dynamic and proactive Tanzanians to fill the following vacant positions;

1.7 COMPLAINTS MANAGER - (1 POST)

1.7.1 REPORTS TO: THE DIRECTOR OF LEGAL SERVICES

1.7.2 DUTIES AND RESPONSIBILITIES

• Coordinate the complaints management process;

• Receive and coordinate all complaints, and provide appropriate support to schemes, managers and custodians in relation to the management of complaints;

• Ensure that all complaints are acknowledged soonest from the receipt of complaints;

• Maintain regular communication with all parties to a complaint;

• Coordinate investigations of complaints in consultation with the director;

• Assist in the timely management and resolution of complaints;

• identify all complaints which are unresolved within 28 calendar days and report to the director of legal services for discussion;

• Undertake the complaints management evaluation process with the complainant on conclusion of the complaint process;

1.7.3  QUALIFICATION AND EXPERIENCE

• Master’s  Degree  in  Law  (LLM)  or  related  fields  from  any  recognized

University/Institution who has passed a recognized Practical Legal Training or undergone Internship Programme recognized by the Attorney General and must have a valid practicing license as advocate.

• At least 9 years of working experience in the related field.

1.7.4  REMUNERATION

• Attractive remuneration package in accordance with the Institution’s Salary Scale.

NB: GENERAL CONDITIONS

i.              All applicants must be Citizens of Tanzania and not above 45 years old, however, should also observe the age limit for each position where indicated.

ii.            Applicants must attach an up-to-date current Curriculum Vitae (CV) having reliable contact, postal address, e-mail and telephone numbers.

iii.           Applicants should apply on the strength of the information given in this advertisement.

iv.           The title of the position and institution applied for should be written in the subject of the application letter and marked on the envelope; short of which will make the application invalid.

v.            Applicants must attach their detailed relevant certified copies of academic certificates:

-               Postgraduate/Degree/Advanced Diploma/Diploma/Certificates.

-               Postgraduate/Degree/Advanced Diploma/Diploma transcripts.

-               Form IV and Form VI National Examination Certificates.

-               Computer Certificate

-               Professional certificates from respective boards

-               One recent passport size picture and birth certificate.

vi.           FORM IV AND FORM VI RESULTS SLIPS ARE STRICTLY NOT ACCEPTED

vii.         Testimonials, Partial transcripts and results slips will not be accepted.

viii.        Presentation of forged academic certificates and other information in the CV will necessitate to legal action

ix.           Applicants for senior positions currently employed in the public service should route their application letters through their respective employers.

x.            Applicants for entry levels currently employed in the Public Service should not apply, they have to adhere to Government Circular Na. CAC. 45/257/01/D/140 dated 30th November, 2010.

xi.           Applicants who have/were retired from the Public Service for whatever reason should not apply.

xii.         Applicants should indicate three reputable referees with their reliable contacts.

xiii.        Certificates from foreign examination bodies for ordinary or advanced level education should be certified by The National Examination Council of Tanzania (NECTA)

xiv.        Certificates from foreign Universities should be verified by The Tanzania Commission for Universities (TCU)

xv.         Deadline for application is 23th May, 2014 at 3:30 p.m

xvi.        Applicants with special needs/case (disability) are supposed to indicate

xvii.      Women are highly encouraged to apply

xviii.     Only short listed candidates will be informed on a date for interview

xix.        Application letters should be written in Swahili or English

APPLICATION LETTERS SHOULD BE POSTED TO THE FOLLOWING ADDRESS. HAND DELIVERY IS NOT ACCEPTABLE:

Secretary	OR	Katibu
Public Service Recruitment		SekretarietiyaAjirakatika
Secretariat,		UtumishiwaUmma
P. O. Box 63100		S. L. P 63100,
DAR ES SALAAM.		DAR ES SALAAM.