Senior Systems Administrator at United Nations University

United Nations University Objectives:

The United Nations University (UNU) is an international community of scholars, engaged in research, postgraduate teaching and capacity development and dissemination of knowledge in furthering the purposes and principles of the Charter of the United Nations. The mission of UNU is to contribute, through research and capacity building, to efforts to resolve the pressing global problems that are the concern of the United Nations and its Member States. For more information please visit http://unu.edu.

UNU C3-Bonn:

UNU C3-Bonn (Campus Computing Centre – Bonn) provides ICT services for all the UNU entities based in Bonn (UNU-ViE, UNU-EHS, UNU-IHDP and UNW-DPC), in order to meet the ICT needs of our end users and facilitate their work. C3-Bonn is part of a global C3 team whose continuing aim is to support the academic and business needs of the University.

Responsibilities:

Under the overall authority of the Vice-Rector/Director EHS and the direct supervision of the Head of ICT section, the successful candidate will be responsible for the following tasks:

• Develop, plan, design, test, implement, upgrade, administration and management of the IT systems and services of UNU Bonn and supporting locations;
• Manage the overall systems infrastructure, monitor functionality, ensure security and integrity, systems redundancy and recovery, troubleshoot and resolve ICT issues;
• Manage technologies related to

o SAN Administration
o Vmware EXSi environment
o Windows Server administration and Windows Architecture
o MS Exchange
o backup and disaster recovery
o networking architecture
o Linux systems

• Support daily operations ensuring system stability and resolving requests with accurate, timely and efficient solutions;
• Proactively seek information to ensure secure and reliable connections to and use of systems, applications and infrastructure;
• Collaborate, support, advise and educate End Users and team members on the use of services, handling of sensitive data and resolving requests efficiently and effectively;
• Develop and modify written procedures, processes and technical support knowledge base as the need requires;
• Work in close collaboration and cooperation with the UNU HQ team in Tokyo on already integrated systems (e.g. Windows Architecture /MS Exchange and Active Directory);
• Perform 1st, 2nd and 3rd level support;
• Take part in ICT related procurement cases in coordination with the direct supervisor (when required), by

o finalizing technical specifications;
o taking charge of technical evaluations of vendors bids;
o identifying potential suppliers of IT goods and services;
o coordinating and overseeing the inventory management of ICT equipment items, including the technical evaluation of items for disposals and write-offs.

Required Qualifications and Experience:

• Bachelors degree (or equivalent) in Computer Science, Information Technology, Information Systems or other computer-related field studies;
• Minimum 3 years experience in a team-lead position;
• Demonstrated experience and expertise in the administration of

o SAN/NAS technologies, ideally NetApp
o MS Server administration, active directory and windows architecture
o MS Exchange Server 2010
o a virtualised environment, namely Vmware ESXi including vSphere and vCenter

• Experience in data and systems backup and recovery – Symantec BackupExec 2010, Tape Libraries, Backup-to-Disk, and other backup storage technologies and practices;
• Excellent communication, analytical and problem solving skills;
• Accountable and possess excellent quality service standards;
• Practical knowledge and experience in the configuration of Firewall and networking components would be advantageous – PF Sense, Cisco switches, routing , etc. and in the administration of Linux systems;
• Experience working with End Users to ensure the necessary applications are installed correctly and running optimally in the various windows systems and other system environments;
• Extensive familiarity with testing, patching, and upgrading servers with the newest patches;
• Advanced expertise in planning, performance tuning, and designing future requirements;
• Experience with performing ongoing monitoring, and reporting of current resource utilization levels, and errors in a mixed server and systems environment;
• Experience in implementing and maintaining system security best practices by assessing current threats, vulnerabilities, risks, and implementing associated technical counter-measures;
• Ability to learn and adapt to ICT systems that may be unfamiliar;
• Experience building, maintaining and auditing documentation relating to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts etc.;
• Fluency in oral and written English is required; German language capacity will be considered a strong asset;
• Strong negotiation skills in dealing with external suppliers and vendors to ensure that UNU receive the best value for money in any necessary services or assets required;
• Commitment to excellent customer service;
• Flexibility and willingness to work outside normal business hours as needed;
• Proven interpersonal skills demonstrated by the ability to work well in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.

Remuneration:

Remuneration will commensurate with qualifications and experience.

Duration of Contract:
This is a full-time employment on a one (1) year Personnel Service Agreement (PSA) contract with possibility for renewal subject to requirements and satisfactory work performance, with the combined duration of appointments not exceeding six (6) years.
This is a locally recruited post and no relocation allowances apply. The successful candidate will be employed under a local contract and will not hold international civil servant status nor be a “staff member” as defined in the UN Staff Rules and Regulations.
Applications from suitably qualified women candidates are particularly encouraged.
Starting date:
As soon as possible
Application Procedure:

Interested applicants should submit their applications by e-mail (to hrbonn@vie.unu.edu), and must include the following:

• a cover letter setting out how the qualifications and experience match the requirements of the position;
• a curriculum vitae and completed and signed UNU Personal History (P.11) form downloadable from United Nations University website at http://www.bonn.unu.edu/article/read/job-vacancies. Please avoid using similar forms provided by other United Nations organizations;
• an indication of the reference number of the vacancy announcement (2014/UNU/ViE/PSA/SSA/01)