1. Design, implement, test and commission IP Transit and MPLS VPN solutions in cooperation with other network operation teams and customers.
2. In collaboration with commercial teams, validate the work orders and requirements from IP Transit or VPN Customers.
3. Manage customer networks and services and resolve problems within SLA timeframes.
4. Pro-actively, escalate and follow ups, with appropriate departments in order to resolve technical issues which may impact and or lead to timely delivery of quality of services.
5. Frequently, perform routine and preventive maintenance on IP/MPLS transport core systems in accordance with engineering instructions, standards and schedules as may be directed by appropriate authorities.
6. Collect proper IP/MPLS transport core systems information, analyze, prepare and submit network performance reports as may be required.
7. Perform network installation, integration, upgrades or expansions as may be directed by appropriate authorities.
8. Effectively support field engineers and technicians on operation and maintenance activities.
9. Perform any other duty as may be assigned by Management including other parties at IP NOC.
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