ENGINEER – IP NOC

ENGINEER – IP NOC

Summary To ensure world class operation, administration and maintenance of core Next Generation Network (NGN) systems IP NOC Network Management & improvement on Customer systems in order to achieve set performance targets. Closing Date: Thursday, February 27, 2014 Reports To:- Engineering Supervisor – IP NOC Duties   1. Use network tools and Network Management Systems to monitor the networks performance for the suitable customer services. 2. Work in the IP NOC section in a 24/7 shift schedule for the efficient and effective service delivery. 3. Proactively initiate incident management process and generate action plans for faults troubleshooting. 4. Perform frequent diagnosis on all IP network to examine customer faults and provide appropriate solutions. 5. Appropriate Management of the technical escalated issues and the trouble tickets. 6. Suitable coordination of NOC activities with field engineers, technicians, upstream service providers and equipment vendors/suppliers from first to last SLA procedures. 7. Provide a timely strong support to the field engineers and technicians on operation and maintenance activities. 8. Liaise with call centre, accounts executives or customers and provide frequent progress reports on fault resolution. 9. Timely preparations and issue shift reports. 10. Perform any other related duties as may be assigned by appropriate authorities. Qualifications • Degree in Telecommunications, Electronics, Electrical or equivalent technical qualifications & CCNA or HCDA Certificate holder. • Minimum of three (3) years working experience on core Next Generation Network (NGN) and or IP NOC Network systems and services • Well Skilled in IP/MPLS data communication networks, Routing Protocols (RIP,OSPF, BGP, ISIS) and WAN Interfaces and technologies • Knowledge on broadband access technologies and networks (xDSL, Fiber and Wireless broadband), Huawei or Cisco network devices and Network Management Systems. • Effective time management and must be able to handle the pressure of work • Ability to work on shift and irregular hours. • Ability to work in any other section requiring similar skills other than IP NOC.

Engineer – IP NOC:   
Deadline: (Thursday, February 27, 2014)