Customer Development Operations Manager AT Unilever Tanzania

Business Context and Main Purpose of the Job

CD Operations is responsible for a smooth and cost effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles.

Main accountabilities

1. Business processes & operating guidelines

Ensure smooth processes are in place to deliver:

• Retail Strategy
• CBP and CMP
• CD Input into S&OP
• Annual negotiation strategy
• OpCo range and assortment
• Be the program management office for Customer Development specific initiatives.
• Set up and structure all CD business meetings


2. Methods, tools, systems & data

Maintain and implement supporting tools (CD IT tools as well as new developments)




• Customer Hierarchy
• Sales Reporting Model
• EPOS and manual retail sales data
• Support Customer service


3. Communication, information, training




• Manage and facilitate internal and external CD communications
• Provide all CD information to Field Sales, other CD roles and other departments
• Identify needs and roll out training programs
• Support the design and implementation of sales incentives model


4. 3rd party management & in-store execution




• Manage contracts and execution of field marketing agencies providing in store
  execution and data
• Measurement of 3 rd party performance and effectiveness in field execution kpi’s
• Monitor and improve CD Overheads
• Manage CD national and local events


Key Skills & qualifications

· Degree in Marketing or any relevant field

· Minimum of two to three years working experience within the CD function

· Strong experience in designing and
managing processes

· Business planning experience

· Project management experience

· People Management skills and experience is a must


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