1. Design, implement, test and commission voice network solutions in cooperation with other network operation teams and customers.
2. In collaboration with commercial teams, validate the work orders and requirements from Voice Customers.
3. Manage customer networks and services to meet quality standards and resolve problems within SLA timeframes.
4. Pro-actively, escalate and follow ups, with appropriate departments in order to resolve technical issues which may impact and or lead to timely delivery of quality of services.
5. Frequently, perform routine and preventive maintenance on NGN Core Systems in accordance with engineering instructions, standards and schedules as may be directed by appropriate authorities.
6. Collect proper network performance information, analyze, prepare and submit network reports as may be required.
7. Perform network installation, integration, upgrades or expansions as may be directed by appropriate authorities.
8. Effectively support field engineers and technicians on operation and maintenance activities of the NGN core Network.
9. Perform any other duties as may be assigned by Management including other parties at IP NOC.
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