Network Operations and Maintenance Manager at Airtel Tanzania

POSITION TITLE:	Network Operations and Maintenance Manager
REPORTING TO:	Network Director
LOCATION:	HQ, DSM
JOB PURPOSE:	Direct and Oversee the 2G&3G network operations, optimization and maintenance of the physical in-country 2G&3G voice and data networks for Airtel Tanzania, in conjunction with the Strategic Partners to achieve Network Coverage and Quality leadership, and to guarantee that the network is scalable while ensuring a world class customer experience and meet benchmarked Key Performance Indicators (KPIs).
KEY ACCOUNTABILITIES:	Facilitate establishment of high levels of reliability of the networks; Institute and manage a robust quality improvement plan. Ensure standardization of network operations processes, stabilization of managed services model and implementation of cost conscious model – ensure implementation of initiatives aimed at energy conservation Support a long-term Network Deployment strategy with the objective of improving Capex Productivity & introducing new technology Monitor Network Quality parameters i.e. Key Performance Indicators (KPI’s Ensure standardization of the network quality processes for consistent customer experience and plus one network over and above competition Ensure accurate and timely MAPA generation, MIS reporting as well as network quality reports to OPCO & group management. Drive the collection of business inputs, technical utilization trends and forecast Ensure teamwork and collaboration across all business units within the value chain Develop an optimum annual and long term operational expenditure plan to cover for all networks active, passive elements and other network expenditures. Increase efficiency and profitability of the network by monitoring and controlling OPEX. Formulating, implementing and monitoring an operational cost saving plan. Manage high level relationships with key stakeholders including governmental and non-governmental agencies, internal business leaders, strategic outsourced partners, and technology partners to achieve partner engagement. Review partner performance to ensure on-time, efficient  and accurate delivery Establish and enhance quality of relationship with Strategic Partners by consistent tracking, monitoring and feedback from Strategic Partners. Direct, monitor and review functional operations across the regions. These include but are not limited to maintenance, optimization, network changes, expansion, benchmarking and other operations. Closely collaborate with other OPS Managers  for leveraging on common synergies with  other OPCOs in Africa, Airtel India, Airtel South Asia and for ensuring high Networks standards across these regions Build capabilities in the organization for scale and complexity by putting in appropriate technical talent and development Programme Develop a bench strength of future leaders through coaching, mentoring and guidance Establish performance expectations and resource allocations consistent with short and longer term plans Review subordinate performance and recommend appropriate rewards and recognition Achieve customer delight and experience on network performance Monitoring Voice of Customer, Complaints and Inputs from other sources/survey results. Support special business needs in the market to achieve the specific market targets as on need.
Educational Qualifications & Technical Skills	Bachelor of Engineer  degree (communication, electronics, or related fields ) Sound knowledge of Mobile Network O&M, Optimization Budgeting and costs management  Analytical, statistical and Presentation skills Planning Skills People Management Skills
Relevant Experience	7-10 years of experience in Mobile Telecom Industry Minimum 5 years management experience in Network O&M
Other requirements	Ability to innovate and deliver value to business at multiple levels  Ability to manage an outsourcing partners to deliver business solution Ability to motivate and lead Integrity Building and nurturing partnerships Facilitating change and innovation Excellent communication skills Business awareness
To apply, please email your CV to: recruitment@tz.airtel.com with Position Title on the email subject line.  The deadline for sending applications is 18th February, 2014