Senior Service Delivery Manager at Business Connexion

Purpose of the Job

To manage and control the resources required to deliver the contracted services to external clientsutilising Electronic Funds

Transfer (EFT) switching services provided by BCX. Proactive management of customer related issues, problem and change management. Work with the Finance Department to build EFT switch related business cases and projects management.

Duties

Financial Management

Client Relations and Satisfaction

Management of Service Level Agreements

Management of Service Providers

Service Delivery, Planning and Control

Service Delivery Management

User Support

Process Management

Incident Management

Technical Support Service Desk Management

System Management

Human Resource Management,

 Qualification and Experience

Bachelor’s degree in any business administration related fields.

A degree in IT/MIS/Computer Science will be an added advantage, out not mandatory.

At least 3 years of successful operations management experience, preferably in the financial sector, is mandatory; At least 1 year people management experience is mandatory;

Solid experience in project implementation using any project management methodologies - certification in Prince II Project Management will be of significant advantage.

Extensive client relationship management experience.

HOW TO APPLY FOR THIS JOB

If you do not have the minimum requirements stipulated above please DO NOT APPLY,If you meet the above criteria please email your CV with a brief (not more than 500 words) summarising why you believe you qualify for the position applied for to info@bcx,co.tz before 17hrs on 30th September 2013
Please note: If you do not hear from us within 14 working days from closing date, please consider your application unsuccessful.