Cargo Sales and Customer Service Executive at Kenya Airways Cargo - COO, Kigali, Rwanda

Brief Description

To promote KQ Cargo, sell KQ cargo capacities and maximize revenue while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing high standard customer service and representation.

Detailed Description

• Provide background sales information, market information, customers’ requirements and relevant data for revenue and expenditure budgets preparation for the region
• Create awareness of all KQ services and products to expand airline’s influence in the market & generate future sales
• Sell cargo capacities and courier product to ensure budget revenue targets are met through budget adherence and monitoring
• Act as a principal contact point in customer related issues
• Provide customer service to build customer loyalty & retention
• Build and maintain close cooperation with KQ Station and KQ Ground Handling & Ramp Handling Agents and provide KQ Cargo network with necessary operational support such as proof of delivery (POD), tracing, discrepancy handling, SLA monitoring
• Control commercial cargo and courier activities in the region by controlling regional outstations; provide full support to the outstations in the region in cargo and courier related matters
• Analyze traffic flows and customers trends in the region for optimal sales strategy
• Assess sales performance to ensure optimal planning of future sales
• Gather market intelligence & competitor activities information to evaluate performance, provide a tool for immediate capacity optimization and information for further pricing & product development
• Generate management reports & analysis for regional cargo performance evaluation.

Knowledge, Skills, Experience

• university graduate/diploma
• or 2 years years sales and customer service experience
• airfreight or cargo airline related experience will be added advantage
• fluency in Microsoft office package  -Outlook, Word, Excel
• driving skills

Competencies

• strategic thinking
• communication skills & influencing
• self confidence & proactivity
• result and service orientation
• reliability & responsibility
• ability to work structurally and independently
• public relations skills

To Apply

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