Tech Support Engineer TIS-Networking-Data-L1

Tech Support Engineer TIS-Networking-Data-L1

Role & Responsibilities

• Perform first level diagnosis, Proactive Monitoring, incident management using various Tools and processes.
• KEDB and related documents updates.
• Telephonic / Email / Web-based / Remote login support using knowledgebase repository, individual knowledge for the incident resolution.
• Understand error logs, analyze the problems, do basic level Incident analysis and provide solutions to medium complexity issues.
• Ability to configure and debug and do basic level trouble shooting in Technology areas like Routers, Switches, Operating systems like Windows or Unix etc.
• Act as SPOC (Singe Point Of Contact) for customer and L2/L3 engineers till problem is resolved.
• Develop detailed reports on Incident/Ticket history data sheets.
• Work on Routers and Switches with basic Read only access to check status of devices and interfaces.
• Adhere to SLA norms.   

Required Candidate Profile

• 0-2 years of experience Network / Telecom domain.
• Clear understanding of Various Ticketing and monitoring Tools like Remedy, Solar Winds, HPOV, NetView, Vitalnet, MRTG etc.
• Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL.
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

Deadline for sending CV is 15th March 2013.

Interested people should sent email with subject reading tittle of the job to recruitment@viscarcapacity.com