Tech Support Engineer TIS-Networking-Data-L2

Tech Support Engineer TIS-Networking-Data-L2

Role & Responsibilities

• Act as Network L2 support engineer to address any concerns, queries and resolving all Network Infrastructure related issues on Cisco, Nortel & Juniper technologies.
• Ensure the assigned deliverables are met with the committed SLA’s
• Adhere to the customer and Wipro support processes defined
• Provide design inputs to engineering solution teams.
• Monitors trouble ticket trends and other information relevant to resolving the issue
• Generate Reports as per Customer requirements
• Perform Incident Management, problem Mgt, Capacity Mgt. and Release Management.
• Provide inputs to L3 team for root cause analysis and record solutions in the knowledge base.
• Network IP address Management and allocation based on Tools or Offline database.
• Run the system heath check procedures & provide inputs to L3 teams.
• Routers and Switching infrastructure management & configuration  
• Trouble shooting L1 team escalated issues on Routing and Switching problems.   
• WAN Access technology configuration and troubleshooting.
• Implement and rollout Patch updates with planned down time.
• Maintains and monitor network utilization and make necessary changes whenever required

Required Candidate Profile

• Experience in Network Vendor products like Cisco, Juniper, F5 BigIP, Radware, CSS/CSM, ACE etc
• Knowledge and experience with inter-network routing architectures, and the underlying network security technologies
• Network Bandwidth, Capacity Analyze the recomendations.
• Should have Network Administrator & acquired hands-on experience in the in large & complex setups.
• Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL
• Good Understanding of Network optimization solutions like Rivebed, Cisco WAAS etc
• Networking experience and extensive knowledge of LAN and WAN technologies (MPLS, Gigabit Ethernet, L2/L3 Switching, Frame Relay, VLANs) are required. Service Delivery, Router Management and configuration knowledge/experience.
• Experience in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP), experience with Cisco PIX/ASA, Cisco VPN Concentrators, RADIUS and knowledge of authentication into an Active Directory Environment, Cisco AP configuration (Aironet 12000 series, etc.) and Wireless Access Security: WEP, Rotating WEP, LEAP, PEAP, and wireless area networks.
• Develop detailed reports and Analyze the same on various Network Thresholds.
• Knowledge on monitoring and management tools like (Cisco Works, Solarwinds, Prognosis, Sitescope, OPNET ACE, Sniffer)
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

Deadline for sending CV is 15th March 2013.

Interested people should sent email with subject reading tittle of the job to recruitment@viscarcapacity.com