MUWSA Commercial Manager

Position Description:

Moshi Urban Water Supply and Sanitation Authority [MUWSA) is a full autonomous utility responsible for the provision of safe water and collection and disposal of wastewater in Moshi, the town of Mt. Kilimanjaro. MUWSA is looking for dynamic, results driven individual to fill in the position of Commercial Manager in this leading Water Supply and Sanitation Authority in the Country.

This is a managerial position in which the position holder is required to oversee all Commercial Operations

Main Duties and Responsibilities

To head the Commercial Department        

To create and implement short and long term business and strategic plan

To ensure timely follow-up of customers debts  

To monitor accurate collection of bills and other charges of the Authority

To ensure proper attending of customers queries

To assess the market potential and maintain an accurate database of clients

Overall debt management of the Authority

To monitor operating cost performance within commercial targets

To conduct Customer Relations Management (CRM) campaigns (training sessions and review) and getting involved in and encourage stakeholders ‘wide discussion on CRM in order to improve service level of the Authority

Developing and implementing sound marketing strategies of different technical and management options for service delivery

To ensure the Authority has developed and institutionalized effective tools for improvement of customer service including customer service guidelines and procedures

Developing ways and means of increasing and monitoring customer satisfaction with a view of increasing service level of the Authority

To develop and coordinate all activities of the Authority which aim at revenue generation through billing and sales enhancement.

To develop and coordinate all activities of the Authority to generate sales through billing activities, follow up of payments and other sales generating activities

To develop and coordinate means to increase business undertaking of the Authority by diversifying sources of revenue

To coordinate the preparation of annual capital and operating budgets of the Commercial Department

To initiate and coordinate the activities of researching the needs, priorities and interests of customers and advice the Authority on proper directions and improving service delivery

To liaise with the Public Relation Officer on effective mechanisms for maintaining good ongoing relations with customers

To assist with major initiatives in commercial activities

To carry out any other official duties related to the above that they may be assigned by the Managing Director.

Minimum Job Requirements

Holder of Master Degree in Marketing or Business Administration from a recognized University.

Working experience

Minimum of five (5) years working experience in the same field from reputable organization.

Key competences

Proven substantial computer knowledge and skills

Demonstrated good leadership qualities

Ability to work under pressure

High level of initiative, creativity and integrity

Age Limit

The applicant should be between 30 and 50 years of age.

Nature of Employment

Five years (5) renewable depending on the performance

Remuneration:

This position attracts a competitive salary at MUWSA 11 scale plus other fringe benefits.

Application Instructions:

Handwritten application along with Curriculum Vitae to include reliable contacts (emails and day time working telephone), applicants' recent passport size and copies of all relevant certificates and transcripts, and names and addresses of at least three [3] reputable referees, to reach the undersigned by 18/04/2013 Applicants who will not be contacted should regard themselves as unsuccessful.

MUWSA is an equal opportunity employer

Managing Director,

Moshi Urban Water Supply and Sanitation Authority [MUWSA],

P.O Box 1001,

Moshi