RwandAir Senior Manager Ground Services & Cargo

Department: Commercial

Section: Ground Services & Cargo

Reporting: General Manager Commercial

Directly Reporting Positions:

• Kigali Hub Manager
• Customer Handling Manager
• Ramp Manager
• Cargo Manager

Key tasks:

• Management of airport and ground operations throughout the company’s network.
• Management of transfer process at Kigali airport.
• Management of outsourced ground handling providers at the outstations.
• Designing and implementing service delivery standards
• Management of cargo sales and cargo handling
• Be the senior point-of-contact for customer airlines in Kigali for all cargo and ground handling matters
• Provide advice to the General Manager Commercial in the matters relating to the outstations and outsourced providers.
• Maintain a high level of knowledge of company standard operating procedures and practices relating to ground handling and ground handling safety
• Ensure compliance with security regulations and company security procedures relating to outstations
• Coordinate training for outstation personnel and outsourced ground handling providers
• Manage and have accountability for the regulatory compliance and training of outstation personnel and outstation ground handling providers
• Approve training courses and documentation for airport outstations
• Approve the training and assessment programs for airport and ground operations
• Negotiate ground handling contracts and third party supplier agreements
• Oversee the customer service experience from a ground handling perspective

Authorities

• Expenditure within the company’s approved budget for ground operations
• Recruitment and selection of ground services providers and outstation personnel

Accountabilities:

• Delivery of ground base products and services
• Management of on time performance from a ground handling perspective

Required skills:

• Ability to work in complex environments
• Customer focus and attention
• Self-motivation and a ‘hands-on’ mentality
• Excellent communication skills

Required Education & Experience:

• Broad based airport management knowledge
• Extensive customer handling as well as the cargo experience (sales and handling)
• Significant experience in an airline ground operations management role
• A University Degree in a related field

How to apply ?

• An application letter addressed to Senior Manager -Human Resources
• Recent and detailed curriculum vitae
• Relevant certificates
• A photocopy of the national identity card
• Two passport photos
• Three current referees

The deadline for submitting application documents is 9th of June 2012 at 4 pm local time at the front desk of our head office located at Kigali International Airport, Top Floor building, or via e-mail.

Senior Manager- Human Resources
RwandAir
Kigali International Airport – Main Terminal Building (Top Floor)
Box 7275 Kigali – Rwanda
Email: alex.karangwa@rwandair.com

Only shortlisted candidates will be contacted.
Note: RwandAir is an equal opportunity employer.